Flip CX’s Spamming Zero Podcast has been picking the brains of today’s top CX leaders. As we wrap up the year, we’re taking a closer look at our first 26 episodes and gifting you with their 5 most touched-on topics of 2022. Click to dive in.
All about the cold, hard cash these days? Well, then you certainly wouldn’t want to invest in all that fluffy CX, right?… WRONG!
We’re living in tricky times. A recession is looming, you’ve been asked to cut costs, you’re worried about your customers and your employees… and well, frankly, this damn heat is messing with your mood. Am I right?
You’ve heard it before. Culture counts, yada yada… Wanna’ know why it keeps showing up in your feeds, conversations, and interactions? You ready?
Love chatting with your Alexa? Stop and think about that for a second…
She’s a robot. But, for many of us, she’s also essentially a member of the family. Says a lot about where we’re at with AI and voice automation technology, right?
Good CX rocks.
In the case of James Dodkins—the CX Rockstar, CX Evangelist at PEGA, and International Keynote Speaker—that statement is true from every angle. And, if you’ve never had the pleasure of hearing him speak, oh dear friend… get thee to our podcast page.
Love a good origin story? I know we do! Especially one that features, say, three brilliant college students who started a kick ass company.
Riddle me this. What do Ironman, the Blue Man Group, an electronic reindeer suit, and excellent customer experience have in common?
One-touch resolution. A term that’s basked in the CX spotlight for… a while now. But, wouldn’t you know it, not everyone’s a fan.
Don’t press zero. It’s the slowest way to get your question answered.
Hear me out on this…