There’s no doubt about it… Streamlined, clear, effective communications in Marketing Ops is an ART. Full stop. So, it only made sense that we track down a true artist on the subject to share her brilliant know-how with our listeners. Brandi Starr is COO at Tegrita, Podcast Host of Revenue Rehab, an International Best-Selling Author, and our honored guest this week on Spamming Zero.

It’s our 50th episode of Spamming Zero, so we figured we’d make a statement – a fashion statement, that is. Thrilled to have Yevgeniya (YAY) Yushkova, Founder of Yushkova Design Inc. and guest-host Kristina Keene on to talk top tips for fashion brands, sustainability, longevity, and so much more. This week, on Spamming Zero.

Man, there’s a lot of noise out there right now! When it comes to your CX strategy, it can be overwhelming to know what’s best for YOUR brand – and following the crowd is oh so tempting… Resist! At least, that’s what OneSkin’s Customer Experience and Support Manager Jessica-Rose Garcia passionately suggests. She joins us to talk CX, automation, employee training, and more. This week, on Flip CX’s Spamming Zero.

Here on Spamming Zero, we’re all about the power of perspective and unique experience. And that’s precisely what you’ll get in this week’s episode, with Darren Vader. Not only is Darren Founder of The Christmas Light Emporium (and a master of incorporating automation to streamline his business), but he’s also a music producer with fascinating insights to share. And you might be surprised how very much Ecomm and the world of music production have in common.

When it comes to consulting in the customer service world, Founder and Principal Analyst at Metric Sherpa Justin Robbins might just be the most passionate—and the most qualified—analyst out there. In fact, he’s blazing a better trail in the CX Consulting world. And, he shares a whole lot of fiery insights and fantastic tips—all while rocking a snazzy bowtie—this week, on Flip CX’s Spamming Zero.

What happens when you put two podcast hosts—both passionate about customer experience AND Star Wars—together? Frankly, a pretty fantastic conversation. Rob Dwyer, VP of Customer Engagement at Happitu and Host of the Next In Queue podcast, joins our own James Gilbert to talk top tips around training agents, engaging customers, and rocking your CX.

If you’re talking hot topics, AI sits right up there at the top these days – with most people believing *passionately* that it’s the bee’s knees. But, as it turns out, not everyone thinks it’s the answer when it comes to customer experience. Like Jillianne Estevez, Customer Experience Manager at Last Crumb and our honored guest this week on Spamming Zero.

Data. Little word, huge possibilities. So, it’s surprising that so many orgs are still somewhat stumped as to the best ways to utilize it. Particularly when it comes to CX. It’s something that data expert Sami Nuwar has noticed throughout his impressive career, and he shares some fantastic solutions.

Community. It’s a word that’s being thrown around in the CX world a lot these days, and for good reason. But, real talk: If you’re considering building a community, you better make sure you lay a solid foundation for it. If not? Well… is it even worth creating? It’s a topic that Mercer Smith, VP of CX Insights and Community at PartnerHero, tackles head on.

Trying to understand others’ perspectives? Good on you! That’s an especially important trait when it comes to building both successful brands and the customer experience so essential to their survival. We got to sit down for a chat with a CMO and a VC—two of the best in the biz—and it’s a conversation we can’t wait to share. Magnolia Bakery CMO Eddie Revis, and RSE Ventures CIO Uday Ahuja join us – this week, on Flip CX’s Spamming Zero.