Gotta’ say – we’re pretty lucky to get to chat with some of the most brilliant folks from around the globe here on Spamming Zero. This week, that’s Lamees Butt – SVP of Global Alliances and Channels at Zoovu. She brings some fresh perspective on the keys to success in E-Comm, and we’re super excited to share it with you.

Truth: Frontline Workers are the heart of an organization. And y’all – they know a thing or two about what your customers are saying.
So, it makes sense to both listen to them and to focus on helping them succeed in whatever ways possible. Right? It’s something that Chris Wallace, Co-Founder + President at InnerView Group, knows a thing or two about. And he graciously shares his insights. This week, on Flip CX’s Spamming Zero podcast.

This week’s episode is all about branding. And, right now there’s no 2 better brains to pick on the subject than Blake Pinsker & Torii Rowe – the power partnership behind DREAMLABS. Take in their top tips – on Flip CX’s Spamming Zero podcast.

Let’s talk retention strategy. When it comes to bringing customers back again (and again and again), what exactly is the secret?
Neal Goyal, Enterprise Team Lead at Tapcart, has some thoughts on that. And he generously shares them – this week, on Flip CX’s Spamming Zero podcast.

Blink, and the world of E-Comm has evolved. Marketplaces have emerged as a transformative force – something Industry Leader Joanna McKenna has some fantastic insights around. She shares them this week, on Flip CX’s Spamming Zero podcast.

We interrupt your regularly scheduled Spamming Zero content to bring you… something a little different 🙂 James Gilbert, podcast host and CMO at Flip CX shares some of the exciting details of the first ever Back To The Customer (B2C) Awards – currently underway. Hosted by Flip—in partnership with Kustomer and Aircall—these Awards are all about recognizing, celebrating, and rewarding (like…for real) the best of CX in DTC & E-Commerce. Our 6 esteemed Judges will award the best in 3 categories: Top CX Leaders, Frontline MVPs, and Best Brands. It’s free, there’s no limit on how many individuals and brands you can submit, and nominations are being accepted NOW. So, listen in for details, or just visit https://www.backtothecustomerawards.com to nominate the incredible CX folks in your network.

We’re officially at episode 60 of Spamming Zero! (cue the disco ball ;)) So, we brought in extra special guest Chuck Rinker of PRSONAS, who dropped incredible insights around some of our favorite topics. Namely: The intersection of human and digital communication, the power of emotional connection in brand intimacy, self-expression through avatars, and so much more.

When you think of AI, “empathy” might not be the first word that pops into your head. Our guest this week is on a mission to change that. Lisa Popovici is Co-founder and CMO at Siena AI, and a huge believer in the combined power of humans and AI. She shares some fantastic insights—and a whole lot of actionable advice—on Episode 58 of Flip CX’s Spamming Zero podcast.

The world of Generative AI is crazy exciting—yes—and also… just plain crazy. SO much evolution happening right now! We’d be pretty surprised if your brand’s NOT concerned about the security and ethics around it. Which is why we’re talking all about it with Daniel Rodriguez, CMO at Simplr and our guest this week. On Flip CX’s Spamming Zero Podcast.

Successful collaboration can sometimes feel like an impossibility… especially so when there are HUGE changes happening in an organization. So, when we come across a leader who’s doing it—and doing it really well—we pick their brain. Bret Simpson, Director of Strategic Initiatives at Inkbox, is one such person. And we’re so glad he agreed to share his insights this week – on Flip CX’s Spamming Zero podcast.