LET’S PUT THOSE CONCERNS TO REST
We get it. It’s natural to have reservations about a new technology.
You’ll see here some of the most common concerns we’ve heard in our conversation with prospects and clients. The good news is, we’ve got great answers to all of them.
Flip CX offers a kickass pricing model where you only pay for the calls that are successfully automated. There are no implementation fees, and no hidden costs. Plus, with Flip CX’s wicked fast set up, you can be up and running with your first intent in just 30 minutes and fully automating in a day. The ongoing maintenance of a a Voice product requires no resources on your end. At Flip we think that our product should work as easy as it can alongside your current scope of work. No code, no engineering required.
While SMS and chat are great channels for some customers, not all customers prefer them. Many customers still prefer to call for support, and Flip CX can provide them with a personalized, context-aware voice experience that they will love. Plus, with Flip CX’s ability to integrate with other channels like SMS and chat, you can offer a seamless omnichannel experience to your customers and finally be open when your customers need you most.
We totally understand, we care a little bit about brand ourselves 😊
We provide several Voice options to choose from. 4 voices in particular that have proven to work well for other brands.
Flip CX provides a context-aware conversation, that is personalized to each customer’s needs, so they will feel like they are speaking to a knowledgeable and helpful agent.
Plus, Flip CX’s advanced analytics allow you to monitor and optimize the quality of the Voice experience to ensure that your customers are getting the best service possible. And with Flip CX’s integration with your CRM and helpdesk, agents will have all the necessary context and information to provide a high-quality customer experience.
Flip CX provides a personalized experience that can reference previous journeys with your brand. We remove the friction of having to repeat information on the customer-end. This is done by our ecosystem of integrations across your help desk, ecommerce platform, and more. Plus, with Flip CX’s ability to seamlessly transfer calls to agents when needed, you can be sure that customers always receive the best possible service. And with Flip CX’s pre-scripted templates for 100+ intents, you can inject your brand into the conversation and ensure that customers always feel like they are speaking to you.
Flip CX’s 80+ pre-built integrations with common eCommerce and helpdesk platforms make integration a breeze. Flip CX is designed to work seamlessly with your existing stack, so you can get up and running quickly without disrupting your current processes. Our experienced support team will also work with you to achieve a smooth integration and provide ongoing support to ensure that everything runs smoothly.
Flip CX is built with enterprise-grade security features that protect your customer data and brand reputation. Our platform is SOC2 Type II compliant, which means we adhere to the highest industry standards for data privacy and security. Additionally, we encrypt all customer data in transit and at rest, and we follow best practices for secure cloud architecture. We take security seriously so that you can rest easy knowing your data is safe with Flip CX.
Nope. The good news is there is no flow-building necessary with us. Unlike many other channels that require if/then trees, we have done that hard work way ahead. Since we work so much with other brands just like you, we have pre-built 100+ intents that are the most common call types ecommerce brands use.
Beyond that, Flip CX provides detailed analytics and reporting, allowing brands to track the performance of their Voice automation efforts and make data-driven decisions to optimize their results. And if brands need any help or support along the way, Flip CX’s customer success team is always available to provide assistance and guidance.
Flip CX is free to implement. Like for real. On top of that, the cost savings and ROI that can come with implementing a Voice automation solution like Flip CX are jaw-dropping. For example, brands can reduce costs associated with hiring and training customer service representatives, and they can also reduce the time and resources spent on handling routine and low-value calls. This allows brands to free up their staff to focus on more complex and high-value tasks, while also improving customer satisfaction and loyalty.
Additionally, Flip CX’s pricing model is based on successfully automated calls, which means brands only pay for the calls that Flip CX successfully handles. No implementation fees, no hidden costs, performance-based pricing, and brands can easily track the ROI of their investment in Flip CX. Want to see how much you could save? Check out our cost savings calculator here.
THESE ARE THE FAQs
What is Voice?
Voice is the spoken form of the interactions with your brand. We think it’s the next big channel just like when social media came onto the scene. Voice has helped brands amplify their customer experience in the channel that your customers seek out when they need assistance. Your customers want to call you and you have their undivided attention when they do – why not take the opportunity to give them an experience that makes them feel more connected to your brand? Flip CX provides a Voice AI experience to do exactly that. Want to hear it in action? Click here.
What is an IVR?
IVR stands for Interactive Voice Response. You know when you call customer service and you get a phone bot that presents you with a menu of options? Then forces you to push buttons only to either be put into a sub-menu of more options or adds you to a queue with that terrible hold music? That’s an IVR.
Flip CX offers your customers a different experience. When they call, Flip greets them and then gets to work helping them solve the issue they’re calling about. If we can’t automate a resolution, your customer is quickly routed to an agent. The whole process is quick, easy, and totally free of button pushing.
How hard is it to manage Flip CX?
Flip CX literally works in the background. Some of our clients have even forgotten they have because it works so well 🙌. We provide a login to the portal where you can access your analytics and usage, so you can always see how things are going. Our CS team is also always available to ensure you are finding value that serves you and your customers best.
What is the difference between Customer Service and Customer Experience?
Customer Service is where the action of a customer is being handled and serviced for a resolution. Customer experience is the moments and interactions that make up your customer’s perception of your brand.
What is the biggest challenge with Voice?
The most common one we hear is not having it. Seriously. Not having Voice means you need to always have enough staff trained and ready to answer calls, no matter the volume. Think of Flip as an agent – a super efficient extension of your team that automates resolution of routine calls so your agents can focus on the more complex issues.
How does the AI work?
We’re so glad you asked. No one could articulate it better than one of our engineers, so check out what one of them wrote on the subject here. Also take a look at this blog post for a rundown on our context-aware conversation technology.
Do you have options for the actual voice?
Yes we do, though we recommend four, that we have tested and have proven to be the most natural for customers to engage with. Want to hear our most popular voice in action? Check out this video.
How can I really bring my brand to life with Flip CX?
This is one of our favorite questions. Imagine your most loyal customers getting an experience through Voice that no one else gets. Context-aware conversations give us the ability to do just that. So let’s say you have a new product that is exclusive to loyal customers, you could pitch it to them with this experience. Or offer them a new discount code. Or provide some fun, quirky moments like closing calls with:”Have a Flippin’ awesome day!” Or: “We can’t thank you enough for your last order!. We heard it snowed where you are, so hopefully this sweater keeps you warm.” Or: “We see it’s your birthday coming up next week. To celebrate, here is $40 off your next order!”
What support is offered by Flip CX?
Our CS team will have regular check-ins with you, communicate new features and updates, and do quarterly reviews with you. We really try to drink our own kool-aid, and strive to provide an amazing experience our clients won’t forget.
How can I try Flip CX to make sure it’s right for our brand?
We offer a a way to turn on what we call “listening mode” for eCommerce. This allows you to hear the intents of customers without them engaging with the voice and will help you decide where to focus first. We can get you up-and-running on your first intents in just 30 minutes, and fully automating within a day for most brands, so you can see results by the end of Day 1. Try it risk-free. And if you don’t like it, you’re out nothing. Get started here.
STILL HAVE QUESTIONS?
Then let’s talk about it.
Drop your email here, and we’ll be in touch to answer any and every question that’s top of mind for you.
