As a music-loving marketer, a fantastic mashup idea recently came to mind. Go with me on this… “Pressure” by Queen meets Andy Williams’ “It’s The Most Wonderful Time Of The Year”…
Ok, so from a musical perspective, it’s not ideal. But, before you go writing me off as insane, consider the relevance of those lyrics in the retail world. If you’re in customer service, I’d bet my ukulele you know exactly what I’m talking about.
Peak season, folks. It’s no joke.
Higher call volume, huge demand from customers, greater churn rate of call center agents, massive expectation on ROI – all with a generally decreased budget, btw. Essentially—when it comes to seasonal volume—you need a frickin’ Christmas/Kwanzaa/4th of July miracle to truly succeed.
Not impossible, friends. We read your wish-list and gift-wrapped the Top 10 tech companies that’ll help you get (and stay) ahead of the curve.
Aircall is a cloud-based call center and phone system that integrates seamlessly with popular productivity and helpdesk tools. Built to make phone support easy to manage – it’s accessible, transparent, and collaborative.
Thankful’s AI agent works within your helpdesk just like a human agent – routing, tagging, and resolving large volumes of tickets. Major perk: it’s trained and fully managed by their company, specifically for your business.
Loop is the exchange-first returns platform for scaling Shopify brands. With their on-demand returns portal, customers can start their return anytime – whether your team is offline, online, or offering personal support to other shoppers.
Narvar is a customer experience platform that helps retailers inspire long-term customer loyalty at all steps of the post-purchase journey. Their promise is to help you: recapture revenue, increase lifetime value, and make intelligent decisions.
Hire Horatio is a next generation BPO to help your business scale and grow. Their on-brand customer support teams help leverage CX as a revenue generator. And, afterall, a healthy bottom line is an awfully good gift to give yourself at peak season.
Simplr exists to meet the demands of what they call the “always-on, NOW customer”… They offer excellent outsourced customer support for companies like yours that care about their brand.
Alloy Automation is the control panel for ecommerce brands to organize data and automate actions—for founders, operators, marketers, engineers—across 150+ apps.
Aftership helps e-commerce businesses grow and make buying and selling accessible to everyone, everywhere. With automated shipment tracking to increase brand loyalty and drive more sales, they aim to make post-purchase the best part of the customer experience.
Returnly is a fully-branded and customizable returns center that provides digital return experiences for direct-to-consumer brands. With “Returnly credit,” shoppers can buy again immediately (get the right item before returning the wrong one), leading to retained customers and potentially increased sales.
And, of course, there’s us! Flip’s AI voice automation helps customers complete simple requests, allowing your customer service agents to focus on more complex calls – which ultimately leads to radical improvement of all KPIs. With integration that takes less than 30 minutes (seriously), you’ll see results on day one.
That’s a whole lot of support when and where you need it most. And here’s the truly beautiful part: Flip’s automation plays nice with all of these fantastic tech solutions… Music lover or not, you gotta’ love that kind of harmony.