Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.
Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.
From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.
What occupies the most space in our brain when it comes to experiences? The positive, the negative, the resolution? What is the psychology behind what creates our memorable experiences? Today we discuss what Brian calls the thread between experience, emotion to memory.
Thankfully, customer experience extraordinaire Jennifer Shernoff is our guest on Flip’s Spamming Zero Podcast this week.
– Customer experience expectations
– Navigating a negative experience with a brand
– Resolving consumer pain
– CX as a cross-functional team
– And more