Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.
Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.
From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.
Spamming Zero loves getting to the bottom of things. Things like… what exactly do today’s Venture Capitalists think of CX? And how does it play into their decision-making when it comes to brands?
That’s why we sat down with Liza Landsman, General Partner at New Enterprise Associates (NEA) to get a first-hand perspective from one of the best VCs out there. She serves up some fantastically straightforward answers—100% BS free—just the way we like ‘em.
· Today’s CX titles and positions
· How CX metrics factor into Liza’s diligence on a business
· Automation + the human touch: a cost cutting combo
· Today’s renewed focus on CX & customer expectations
· The value of journey mapping
· Liza’s take on brand and brand value
· And more