LOW EFFORT, HIGH IMPACT
This isn’t your typical IVR and how it works is pretty simple. When your customers call you, they’ll be instantly greeted by Flip. We’ll speak with them and figure out the situation. If we can resolve their request, then we will. If we can’t, we’ll pass the call to your team. We automate the simple calls so your team can focus on the more complex ones.
WHAT ELSE CAN FLIP DO?
Delivering a fast response to your customers when they call in is just the tip of the iceburg. Check out what else we’ve got up our sleeves.
AUTOMATION FOR 100+ SUPPORT TOPICS
Flip answers your callers on the first ring, and gives them quick resolution to the 100+ most common topics.- No ‘press 1 for x' and endless loops - this is cutting edge Voice AI that is smart, helpful, and fun.
- Simple settings to choose what we automate and what we send to your agents.
- Constant improvement. Plus, never build a call flow or pay crazy professional services fees again.

AFTER HOURS
Customers want you on evenings and weekends, when you’re not there. We have a solution for that.- Self-serve for callers with simple requests.
- Complex calls are transferred to 24/7 live chat.
- Flip takes detailed voicemail transcriptions.

RICH ANALYTICS & INTELLIGENT ROUTING
If a picture tells a thousand words, a conversation is a thousand pictures. Get supercharged call routing with personalization at scale, and detailed visibility into what your customers call about.- Flip forwards to queues or agents based on intent, and passes along to your agents any details we’ve collected.
- You’ll see caller intents, and access all recordings.
- And view automation and its impact.

NEXT BEST ACTION (Coming Soon!)
At the end of successful calls, we help customers take the next step with your brand. You were there for them, and they’ll love you more for it.- Subscribe customer to SMS or email list.
- Have them complete your brand quiz.
- Collect a review for a previous transaction & have them download your app.

SKIP THE SALES CALL

- Jack Lorentzen, Senior Manager of Customer Experience, Brooklinen

- Will van der Linde, President, Old Dominion Transportation

- Chadwick Hamby, VP eCommerce Operations, GNC

- Andrew Jacobson, COO, ReserveBar

- Mike Vroom, Sr. Director Customer Service, UNTUCKit

- Terry O’Toole, WHC Worldwide

- Matthew Solusod, ECommerce Customer Service Lead, Aviator Nation

- Ben Segal, VP of CX, Thesis

- Ben Bradley, Sr. Manager eCommerce, Frances Valentine

- Lea Minarikova, E-Commerce Manager, böhme

- Shannon Petlier, CX Manager, Cotopaxi
WE’RE PROFESSIONALS
Our engineers know their stuff. One of them wrote this academic paper about the nitty gritty technical details of how Flip CX works, and we thought it was rad so here it is in prime real estate on our website. If that’s your jam, click the button to download it.

YOU’RE LIKE TOTALLY READY TO GET STARTED, HUH?
We thought so. The best part of all of this is that it only takes around 30 minutes to get set up with your first intent.
Get it, friend.