LOW EFFORT, HIGH IMPACT
This isn’t your typical IVR and how it works is pretty simple. When your customers call you, they’ll be instantly greeted by Flip. We’ll speak with them and figure out the situation. If we can resolve their request, then we will. If we can’t, we’ll pass the call to your team. We automate the simple calls so your team can focus on the more complex ones.
WHAT ELSE CAN FLIP DO?
Delivering a fast response to your customers when they call in is just the tip of the iceburg. Check out what else we’ve got up our sleeves.
AUTOMATION FOR 100+ SUPPORT TOPICS
Flip answers your callers on the first ring, and gives them quick resolution to the 100+ most common topics.- No ‘press 1 for x' and endless loops - this is cutting edge Voice AI that is smart, helpful, and fun.
- Simple settings to choose what we automate and what we send to your agents.
- Constant improvement. Plus, never build a call flow or pay crazy professional services fees again.
AFTER HOURS
Customers want you on evenings and weekends, when you’re not there. We have a solution for that.- Self-serve for callers with simple requests.
- Complex calls are transferred to 24/7 live chat.
- Flip takes detailed voicemail transcriptions.
RICH ANALYTICS & INTELLIGENT ROUTING
If a picture tells a thousand words, a conversation is a thousand pictures. Get supercharged call routing with personalization at scale, and detailed visibility into what your customers call about.- Flip forwards to queues or agents based on intent, and passes along to your agents any details we’ve collected.
- You’ll see caller intents, and access all recordings.
- And view automation and its impact.
NEXT BEST ACTION (Coming Soon!)
At the end of successful calls, we help customers take the next step with your brand. You were there for them, and they’ll love you more for it.- Subscribe customer to SMS or email list.
- Have them complete your brand quiz.
- Collect a review for a previous transaction & have them download your app.
SKIP THE SALES CALL
Want to see how the product works without hopping on a call with a sales rep? We got you. See it all right here.
“Flip is a complete solution for eCommerce brands on a modern CX tech stack. It’s easy to stand up and use, and is feature rich. At Brooklinen, we’re always looking for ways to surprise and delight our customers and were intrigued by Flip. Not only did the product and team deliver as promised, it has changed how we think about customer conversations.”
- Jack Lorentzen, Senior Manager of Customer Experience, Brooklinen
“It’s the best decision I’ve made in terms of my operations and the needs of my company to improve our automation.”
- Will van der Linde, President, Old Dominion Transportation
“Flip is helping us automate a good portion of our call volume. Easy tasks are managed by Flip, and we handle the more complex things.”
- Chadwick Hamby, VP eCommerce Operations, GNC
“Flip has an excellent product. The sky is the limit for you guys in my opinion. You got us up very quickly with our WISMO. I love that it can be iterative.”
- Andrew Jacobson, COO, ReserveBar
“Our relationships with Flip have always been a two-way street. It’s one thing of many that we value about them.”
- Mike Vroom, Sr. Director Customer Service, UNTUCKit
“The phones stop ringing, but the business keeps coming! Seriously! Most impactful technology I’ve ever implemented for my business since automated dispatch.”
- Terry O’Toole, WHC Worldwide
“With the growth of our business, we wanted to provide all channels of customer service that we could as a premium brand. Flip helps manage automation with our WISMO calls.”
- Matthew Solusod, ECommerce Customer Service Lead, Aviator Nation
“100%, test out Flip. It’s surprising how easy it is to use, and how quickly you see the impact.”
- Ben Segal, Sr. Director Customer Experience, Pair Eyewear
“Overall, we have had nothing but positive things with Flip. Nothing but positive comes from our call center reps who think Flip does a great job handling our call volume.”
- Ben Bradley, Sr. Manager eCommerce, Frances Valentine
“Flip works so well, we don’t have to worry about it. It just does its job in the background.”
- Lea Minarikova, E-Commerce Manager, böhme
“Phones were a pain point for us for a while. Flip helped make it much easier to manage while keeping our teams small and efficient.”
- Shannon Petlier, CX Manager, Cotopaxi
WE’RE PROFESSIONALS
Our engineers know their shit. One of them wrote this academic paper about the nitty gritty technical details of how Flip CX works, and we thought it was rad so here it is in prime real estate on our website. If that’s your jam, click the button to download it.
YOU’RE LIKE TOTALLY READY TO GET STARTED, HUH?
We thought so. The best part of all of this is that it only takes around 30 minutes to get set up with your first intent.
Get it, friend.