Ever slam zero to get past a crappy customer service robot? What’s with that? Introducing Spamming Zero! RedRoute’s CEO Brian Schiff and CMO James Gilbert are a couple of outsiders turned insiders, relaying findings from the frontlines and unpacking what it all really means. They’ll talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more. From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

One-touch resolution. A term that’s basked in the CX spotlight for… a while now. But, wouldn’t you know it, not everyone’s a fan. Take Ben Segal, for example. Senior Director of CX at Pair Eyewear, proud owner of a 2009 World Series ring (we just think that’s ridiculously cool), and our first official guest on Spamming Zero. Ben believes that the one-touch resolution approach in customer service is completely flawed, and he shares some pretty stellar insights to back that up.

Riddle me this. What do Ironman, the Blue Man Group, an electronic reindeer suit, and excellent customer experience have in common? Well, for one thing they’re all pretty damn memorable — and for another, they all come up in this week’s discussion, on RedRoute’s Spamming Zero Podcast. Which makes sense, because our honored guest this week is one of the most memorable individuals you’ll ever meet. Nate Brown is Senior Director of CX at Arise, Co-Founder of CX Accelerator, and the embodiment of contagious enthusiasm when it comes to customer experience.

Love a good origin story? I know we do! Especially one that features, say, three brilliant college students who started a kick butt company. And it’s even better when those founders are willing to share some real talk on the highs and lows of their journey, as well as top tips for other entrepreneurs looking to take the plunge (or for those *slightly* more experienced folk looking for some fresh inspiration). Flip CX Co-founders—CEO Brian Schiff, CTO Jacob Cooper, and CRO Sam Krut—sit down with James Gilbert to share. This week on Spamming Zero.

Good CX rocks. In the case of James Dodkins—the CX Rockstar, CX Evangelist at PEGA, and International Keynote Speaker—that statement is true from every angle. And, if you’ve not yet had the pleasure of hearing him speak, buckle up for an awesome ride. Dodkins sits down with Flip CX's own James Gilbert to talk customer experience basics, and why it’s so essential we get back to them.

Love chatting with your Alexa? Stop and think about that for a second… She’s a robot. But, for many of us, she’s also essentially a member of the family. Says a lot about where we’re at with AI and voice automation technology, right? We just happen to know someone who can offer some pretty spectacular insights on this very topic. Kevin O’Connor is Managing Partner of ScOp Venture Capital. He was one of the brilliant brains behind the creation of Amazon Alexa, and is a valued partner of Flip CX.

You’ve heard it before. Culture counts, yada yada… Wanna’ know why it keeps showing up in your feeds, conversations, and interactions? Ok, you ready? Because CULTURE FREAKING COUNTS! In fact, it could be the single biggest factor to a great experience – for your employees AND for your customers. And we got to sit down for a chat with someone who genuinely walks the walk when it comes to creating a better culture.

It’s time to flip your CX and EX to get the competitive advantage. How? So very glad you asked! We sat down with one of the world’s foremost customer experience experts—who also happens to be one of the kindest individuals you’ll ever lay ears on—for a masterclass on the subject. Jeannie Walters is CEO and Founder of Experience Investigators, a top CX Influencer with over 20 years experience advising companies, and our honored guest this week on Flip CX's Spamming Zero Podcast.

All about the cold, hard cash these days? Well, then you certainly wouldn’t want to invest in all that fluffy CX, right?... WRONG! A solid customer experience strategy is—among many other essential things—a revenue driver. How? Jack Lorentzen, Senior Manager of Customer Experience at Brooklinen, joins us to answer that very question. This week, on Flip CX’s Spamming Zero Podcast.