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HOW READY IS YOUR BRAND FOR VOICE AI? LET’S FIND OUT.

Whether you’re a total beginner when it comes to Voice automation or you’re well-versed, this quiz will guide you on the best next steps for where you are right now. GET IT.

How ready is your organization for Alexa-like Voice automation? Let’s find out.

You’ll get a custom recommendation once you submit your answers.

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How would you describe your organization’s current understanding of Voice?

We are total newbies…

We’ve dabbled in it, but we are still learning.

Voice AI experts!

What’s your company’s experience with implementing AI-based technologies?

We’re um… exploring our options.

We’ve integrated a few AI solutions.

We’re an AI driven enterprise!

How does your customer service team handle incoming calls?

It’s a free-for-all… HELP!

We have some basic routing and queue management.

We use advanced call distribution and automation.

What is your organization’s attitude toward adopting new technologies?

Change is terrifying!

We’re cautiously optimistic.

BRING IT ON.

How is your customer service managed today?

Mostly human-powered, one-on-one support.

A mix of human touch and automation.

We’re all about automation and efficiency!

How do you currently measure customer satisfaction?

We rely on gut feelings and anecdotal feedback.

We occasionally send out surveys and track basic metrics.

We have a comprehensive system with real-time monitoring and data-driven insights.

How willing is your organization to invest in Voice AI technology?

We’re not quite sure yet. Still testing the waters.

We’re open to investing, but need to see the potential ROI first.

We’re fully committed and ready to invest in Voice AI.

How would you describe your organization’s experience with E-Commerce integrations?

We’ve struggled with complex integrations and compatibility issues.

We’ve had some successes and challenges, but we’re managing.

Smooth sailing – we’ve mastered the art of seamless integrations.

How quickly does your organization adapt to new customer expectations and market trends in E-Commerce?

We’re slow to change and often are playing catch-up.

We keep an eye on trends but may not be the first to adopt them.

We’re agile and always ready to innovate to stay ahead of the curve!

Where do you list your phone number?

We don’t currently have a phone number…

Do a Google search and you might find it…

We only list the phone number on the contact us page or support page.

We list it clearly and prominently on our website.

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Question 1 of 10

Bigger Than ChatGPT: How Generative AI Will Transform E-Comm CX

If you’ve got questions about all things omnichannel automation, this is an event you won’t want to miss.

June 1 | 4:00 PM ET, 1:00 PM PT

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Give us 30 minutes. We’ll automate your Voice.

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AS SEEN ON:

FLIP CX HQ

228 Park Ave S, Unit 93184
New York, NY 10003

contact@flipcx.com

858-762-9270