Privacy Policy

Flip CX, Inc. (“Flip”) Privacy Policy

Last updated & Effective Date: August 27, 2025

This Privacy Policy explains how Flip, Inc. receives and processes personal information as defined by applicable law from its Customers (“Customer Personal Information” or “Customer PI”), its Customer’s customers (“End Users”), and visitors to its website or “Site” (“Visitor Personal Information” or “Visitor PI”). Customer PI, End User PI, and Visitor PI may be referred to herein as Personal Information or “PI.”

WHAT INFORMATION & WHY

Flip receives Customer Personal Information for the business purposes of providing call automation services (“Services”) to its Customers and End Users. Flip collects and uses the following information to provide, improve, and protect our Services as described below:

WITH WHOM?

Flip shares PI with trusted Service Providers for the business purposes of providing the Services and includes the following types of services: audio transcription and synthesis services, location services, website hosting, database management and reporting, web analytics, security monitoring, email management and security, and technical support.

AGGREGATED INFORMATION

Flip may use aggregated or de-identified information (not containing personal information) (“Aggregated Information”) to analyze trends and improve its Services.

COOKIES & OTHER TRACKING TECHNOLOGIES

Flip uses technologies to collect information, which includes cookies. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Services and your experience.

COMPLIANCE WITH LAWS

Flip may disclose PI to a third party if (a) it believes that such disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, or (b) to protect the security or integrity of the Services from harm or illegal activities.

BUSINESS TRANSFERS

Flip may share or transfer PI in connection with any merger, sale of Flip assets, financing, or acquisition of all or a portion of the business to another company. Flip may share or transfer Aggregated Information to affiliate or related companies for its business purposes.

CALIFORNIA RESIDENTS

To understand what personal information we may have collected about you in the past 12 months, how we use it, please see the section What Information & Why above. We collect this personal information to operate, manage, and maintain our business, to provide our Services, and to accomplish our business purposes and objectives.

We disclose the following categories of personal information for business or commercial purposes to the categories of recipients listed below:

For more information on how your information is disclosed, please see the With Whom section.

Sale of Personal Information

Our use of some cookies may be considered a “sale” under California law. California law defines “sale” broadly to include any disclosure of information in return for any value. The value does not need to be monetary like in a traditional sale. However, the disclosure of personal information to advertising partners and social media networks through cookies may qualify as a sale. You can opt out of these cookies by clicking the “Consent Preferences” link at the bottom of the page.

The categories of personal information disclosed that may be considered a “sale” under California law are: Identifiers, Device Information, and Internet or Other Network Activity.

The categories of third parties to whom personal information was disclosed that may be considered a “sale” under California law are: advertising partners and social media networks.

We do not sell, or have actual knowledge of any sale of, the personal information of minors under 16 years of age.

Your Rights

• Access: You may have the right to access a copy of the categories and specific pieces of personal information that we have collected, used, and/or disclosed.
• Correction: You may have the right to request that we correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and the purposes of the processing of the personal information.
• Deletion: You may have the right to request that we delete or anonymize your personal information, with certain exceptions.
• Sale/Sharing Opt-out: You may also have the right to opt-out of the sale of your personal information.
• Limit Use and Disclosure: You may have the right to limit our use and disclosure of sensitive personal information.
• No Retaliation: You have the right to be free from discrimination for exercising your rights.

You may exercise your right to opt-out of “sales” by clicking the “Consent Preferences” link at the bottom of the page. We also recognize the Global Privacy Control as a valid request from you to opt out of the sale of your personal information.

If you wish to exercise any of these rights or have any questions or concerns regarding the processing of your personal information, please contact compliance@flipcx.com. We will respond to your request consistent with applicable law.

Please note, however, before we are able to process your request, we will need to properly verify your identity for security purposes. Where we possess appropriate information about you on file (e.g., name, phone number, email, or physical address), we will attempt to verify your identity using that information.

To use an authorized agent to make a request on your behalf, we require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to verify your identity directly with us or directly confirm with us that you provided the authorized agent permission to submit the request.

Data Retention

We retain personal information about you for as long as necessary to provide you with our Service or to perform our business or commercial purposes for collecting your personal information. When establishing a retention period for specific categories of information, we consider who we collected the information from, our need for the personal information, why we collected the personal information, and the sensitivity of the personal information. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

NEVADA RESIDENTS

Flip does not sell PI as defined by Section 1.6 of Chapter 603A of the Nevada Revised Statutes.

EU & UK USERS

EU and UK users have several rights with respect to their personal data including the following: (i) the right to be informed (ii) the right of access; (iii) the right of rectification; (iv) the right of erasure; (v) the right to restrict processing; (vi) the right of data portability; (vii) the right to object to processing; and (viii) the rights in relation to automated decision making and profiling. EU or UK users also have the right to lodge a complaint about the collection or use of their personal information by notifying their EU (or UK) supervisory authority. Flip’s legal bases for collecting and processing Client Data includes the performance of a contract and/or consent. Please feel free to contact us regarding this or any other EU or UK data subject right at compliance@flipcx.com if you have any questions about these rights.

Global Privacy Control (GPC)

We honor GPC signals to opt out of data sharing for targeted advertising, where required by applicable laws.

RETENTION POLICY

Flip retains PI as long as necessary to provide the Services unless a longer period is required for legal or compliance purposes.

DO NOT TRACK

Some browsers offer a “do not track” (“DNT”) option. Flip does not respond to DNT signals.

SECURITY

Flip employs industry standard organizational, technical, administrative and technological measures that are reasonably designed to help protect information from loss, misuse, unauthorized access, disclosure, alteration or destruction. While Flip takes reasonable efforts to guard information, no security system is impenetrable.

POLICY ON INFORMATION COLLECTED FROM CHILDREN

This Site and Services are not directed at children under the age of 13. Flip does not knowingly collect PI from children under the age of 13.

CHANGES

Flip may need to update this Privacy Policy from time to time to reflect changes to its Services and the laws applicable to its provision of the Services. If Flip does change this Privacy Policy, it will revise the “Last Updated” date at the top of this Privacy Policy on the Site. Continued use of this Site or the Services after the posting of such notice will be subject to the terms of the then-current Privacy Policy.

CONTACT

If you have any questions regarding this Privacy Policy, please contact us via email at compliance@flipcx.com.