THE FUTURE IS VOICE
Give your customers an Alexa-like Voice experience when they call. Because you both deserve better than your clunky old IVR.
You work so hard to get their attention… and then avoid them when they want yours. If you’re hiding your phone number – you need Flip CX. If your churn rate is high and your agents are drowning in routine calls – you need Flip CX. If you want to drive LTV – you need Flip CX.
How it works is pretty simple. Your customer calls, Flip CX answers with their information at the ready. If we can resolve their issue, your customer gets their answer without delay. And if we can’t, we instantly route the call to one of your agents. Simple.
Want to hear what your customers would with Flip CX? Click to get a taste for how Flip handles some of the most common call types.
It has never been easier to automate. Here’s how.
Let’s get into it. This video will tell you all about Voice and might even make you giggle. And oh yeah, there may or may not be a flamethrower in it. You should probably, definitely watch.
We’ll be the best agent you’ve ever hired. Pinky promise.
No matter when your customers call, Flip is there with all their details and ready to help answer their questions. 24/7/365, Flip don’t quit – and your customers will thank you for it.
We’ve got pre-scripted templates for 100+ intents ready for you to inject your brand into so that when customers call – they know they’re getting you.
Let’s be real, your agents are already superheroes. But when Flip can’t automate and needs to transfer a customer to an agent, we pass them through along with every bit of information we’ve gotten about their problem. That way, your agents know it all before they even say “hello.” It’s like telepathy, kinda.
We are thrilled to announce the 1st ever Back To The Customer (B2C) Awards!
Created to celebrate extraordinary CX Leaders, Frontline MVPs, and Brands in E-Comm & DTC – we’re shining a light and spreading the word.
So, who will you nominate?
Automating your call center with Flip is better for your customers, for your agents, for your bottom line – and for you.
Ready to see Flip in action? Let’s get you signed up for your personalized discovery call.
Not ready yet? We get it. Take a gander at our latest content to learn more about who we are and what we do.
Let’s dive right in and address the elephant in the call center…
Is the phone channel dying?
Director of CX at 3Z BrandsZach Gentry has mixed thoughts on the subject, and he provides some pretty fantastic food for thought. This week, on Flip CX’s Spamming Zero Podcast.
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.