Filter CategoriesAllAnnouncementsPerspectivesProduct ReleasesPromotionsSpamming Zero Podcast May 22, 2023 May Product Release: Hello LLMs, SMS, & Then Some Product Releases We've made some pretty exciting updates this month. Read through to get all the juicy details. March 15, 2023 Leveraging The Right Tech To Cut Costs & Serve A Growing Market Blog,Perspectives As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions. Enter Voice AI. Gartner projects one in 10 agent interactions will be automated by 2026 - creating a call center where agents are more efficient and effective, and improving customer experience. March 22, 2023 March Product Release: Your Brand, Your Voice Announcements,Blog,Product Releases As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions. Enter Voice AI. Gartner projects one in 10 agent interactions will be automated by 2026 - creating a call center where agents are more efficient and effective, and improving customer experience. February 15, 2023 February Product Release: Powerful Analytics Announcements,Blog,Product Releases As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions. Enter Voice AI. Gartner projects one in 10 agent interactions will be automated by 2026 - creating a call center where agents are more efficient and effective, and improving customer experience. March 7, 2023 The Future Of The Contact Center: How Voice Automation Changes The Game Blog,Perspectives Voice automation—like so much of the extraordinary AI available today—is not something to be feared, but utilized. The right automation has the power to revolutionize your contact center to provide more efficient, more effective, and more inclusive experiences for all. December 8, 2022 Top 5 Topics CX Leaders Are Talking About Now Perspectives,Spamming Zero Podcast Flip CX’s Spamming Zero Podcast has been picking the brains of today’s top CX leaders. As we wrap up the year, we’re taking a closer look at our first 26 episodes and gifting you with their 5 most touched-on topics of 2022. Click to dive in. January 31, 2023 9 Stats That Support Making Voice Your Channel Of Choice Perspectives For real, though - let’s talk truth. It’s not a matter of, “Should we invest in Voice?” It’s a matter of, “Why the heck haven’t we yet?” To be crystal-flipping-clear we’re not talking about your standard IVR. We’re talking Voice as a channel. Take a look - the numbers don’t lie. November 23, 2022 Context-Aware Conversations, Powered By Flip CX Announcements,Product Releases There’s power in personalization. Here at Flip, we’ve got some great new product updates that will help you better offer it in your customer service experience. Read on to learn all about it. November 17, 2022 The No BS Guide To Automating Your Call Center During Peak Season Perspectives,Promotions If you're wondering if there's still time to implement Flip before getting into the thick of peak season, the answer is YES. Read on to learn just how quickly we can get you up and running.
