The Premier Voice Automation Tool For Transportation & Logistics
Flip automates 75-90% of calls for 300+ fleets, call centers, and medical transport coordinators to instantly boost call center efficiency and grow their business.
Core Capabilities
KICK YOUR OLD IVR TO THE CURB
Flip can handle all inbound call enquiries, with no capacity limits. It’s low effort, high impact support that ensures superior customer experience 24/7.
LAUNCH IN MINUTES
Built For Transportation & Logistics
Flip is integrated with the major dispatch systems you’re already using, and—should you prefer a custom integration—we’ve got you covered there as well.
Benefits
Kick Your CUSTOMER EXPERIENCE Into High Gear
President, Old Dominion Transportation
“It’s the best decision I’ve made in terms of my operations and the needs of my company to improve our automation.”
Project Manager, A2B Australia
“The team at Flip are true experts in their field. We were able to migrate all our fleets to their IVR solution within three months with exceptional automation results. Their team’s professionalism, accessibility, and friendly approach made the collaboration both efficient and enjoyable. Flip continuously learn and innovate, and ensure they deliver cutting-edge solutions.”
General Manager, WHC Worldwide
“The phones stop ringing, but the business keeps coming! Seriously! Most impactful technology I’ve ever implemented for my business since automated dispatch.”
Ivan Gonzalez
Project Manager, Yellow Checker Cab Company
“I am one of Flip’s first customers and swear by the product and more importantly the team. It’s been an honor to share the journey, and a great success for our business.”
Judy Swynstun
President, Hampton Road Transportation
“Flip is fast. It’s efficient – and it makes everybody’s life easier. 40% of our cash customers are booking through Flip. That’s huge savings when you think about it. No one has to answer the phone for someone to book a ride.”
Alberta, Coop
“We’re dedicated to leading the way in innovation and excellence, and Flip empowers us to not only provide an exceptional customer experience, but also achieve significant cost savings.”
Chief Executive Officer, Take Me
“Every modern fleet needs Flip. It’s a guaranteed way to reduce costs and give your riders a great experience where they most choose to contact you — over the phone.”
INTENT HANDLING
This Is How Flip Resolves Your Most Common Calls
SCHEDULE TRIP
Flip can automate ASAP bookings, future reservations, fixed phones, account rides, advanced locations and more.
- Capture custom information such as Pickup, Destination, Name, Time
- Restrict overbooking, provide ETAs and price in advance
- Capture a credit card for the booking
- Ask extra questions or provide extra info if pickup is at an airport, hotel, sporting venue, or more
ACTIVE RIDE CALLS
Give callers a real-time ETA and allow automated booking adjustments, improving the rider experience and reducing no shows.
- Give dispatch status, get a wait time, provide vehicle information and ETA
- Ability to modify their bookings with cancel, release & edit
- Ability to do more with additional bookings, quotes & confirm ride options
- Ability to call their driver (recorded call, masked personal information)
LATE CALLOUTS
Flip has a full suite of callouts to ensure that riders are kept up-to-date, and that drivers don’t waste time on no-shows.
- Choose your callout triggers & frequency
- Notify dispatch & drivers of call outcomes
- Allow callers to cancel or modify on-call
- Leave voicemails if there is no answer & cancel booking after multiple unanswered calls.
- Full analytics on callout performance
[SAVINGS] [SALES] [CX]
HANGUP CALLOUTS
We care about all of your callers – even the ones we don’t automate. Flip will call back any customer who hangs up before scheduling.
- Configure who to call and when
- Instantly escalate to live agent to ensure a good experience
- Leave voicemails if there is no answer
- Bypass Flip if the caller rings back within the hour
- Get full analytics on callout performance
DRIVER SUPPORT
Give drivers a custom experience so they can self-serve their needs and quickly access dispatch support. This creates efficiency, getting your front line the information they need – without wasting a minute on hold.
- Connect the driver with the client
- Request additional information on their currently assigned booking
- Request a no-show and automate a call out to the client
- Charge a credit card for services
Go live with your first intent in 30 minutes.
Curious About The Results You’ll See With Flip?
Of course you are. Take a look at what brands like yours have seen.
IMPLEMENTATION STEPS
Trust Flip’s transportation team to get you automating today
The Flip team is made up of experts with extensive experience in every area of the industry. Our team understands your world, and we’re here to support you 24/7/365.
Let’s talk about the level of automation your fleet could see with Flip.
MEET WITH US
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