LOW EFFORT, HIGH IMPACT
Flip is voice automation that delivers real results in real-time for brands just like yours (at least if you’re in eCommerce, retail, or transportation, anyway).
And it’s super easy to get started.
Modern AI Platform
GENERATIVE VOICE AI
Flip is constantly being developed based on millions of calls – it understands your customers with human-level precision from Day 1.
Callers get fast, friendly resolution. Agents get the time they need to address more complex issues. You save $$$.
PERSONALIZATION
DELIVER ON-BRAND PERSONALIZED EXPERIENCES
Configure Flip to your brand voice and strategy, giving every caller a personalized experience – from the actual voice, to greeting the customer by name, to your specific business policies, and more.
Benefits
Kick Your CUSTOMER EXPERIENCE Into High Gear
Ben Bradley
“Flip is helping us automate a good portion of our call volume. Easy tasks are managed by Flip, and we handle the more complex things.”
Chadwick Hamby
VP eCommerce Operations, GNC
“I’m always excited to brag about it to our executives. I’m like – place an order and call in. Because that’s one of the strengths is basic identifying that order… That’s great customer experience stuff, so we’ve been pleased.”
Thomas McCray
Will van der Linde
“At the end of the day your revenue is your bottom line. So if you’re getting impact there—beyond just the simple WISMOs and Returns and and other easy questions to automate —then it makes AI automation a no brainer. And when it comes to the voice channel, Flip is the one.”
Breanna Moreno
VP of CX, True Classic
Judy Swynstun
INTEGRATIONS
NATIVELY INTEGRATED WITH YOUR EXISTING TOOLS
Flip has 100+ prebuilt API integrations to understand every customer, personalize every interaction, and take the actions required to truly resolve your routine calls. We can even quickly integrate with your homegrown tools.
CONFIGURATIONS
Ditch the flow builder – there’s a better way to bot
Classic chatbots and IVRs ask for a blank check, and then give you a blank canvas and say good luck… But building a great bot is hard (we’d know!).
Flip gives you simple settings to control the business process and strategy across every call type. Leave handling the AI to us.
INTENT HANDLING
CHOOSE HOW FLIP HANDLES CALLS OF EACH TYPE
Flip understands why your customer is calling, but then what? In your Flip portal, you simply select how each call type, what we call Intent, should be handled…
Default
Flip’s recommended handling method based on insights across all users.
Resolve Via Ticket
Flip gets the caller’s details via voicemail, then creates a ticket in your helpdesk with all the info for your agents to process.
Deflect
Flip lets the caller know how and where to resolve their issue, and sends them an SMS with appropriate links.
Voicemail
The caller is asked to leave a voicemail, the transcript of which is deposited into your helpdesk.
Escalate
Flip immediately forwards the caller to an available operator – great for when you’ve got a caller looking to place a high-value order.
Resolve via MMS
So your caller’s order arrived damaged or with an incorrect item? Flip can initiate an MMS text exchange to resolve the issue.
INTENT HANDLING
THIS IS HOW FLIP RESOLVES YOUR MOST COMMON CALLS
Flip is constantly being developed based on millions of calls – it understands your customers with human-level precision from Day 1.
Callers get fast, friendly resolution. Agents get the time they need to address more complex issues. You save $$$.
FLIP CAN SHARE LINKS
SENDS SMS, MMS, & DEEP LINKS
Depending on the intent and your configuration, Flip can share links by text, request your callers send photo evidence, or even send receipts. Texts can be sent directly within the platform, or through your helpdesk if you offer text support.
- Delivery tracking URLs
- Policy pages or account logins
- Fraud prevention for damaged items
AI QUEUE TRANSFERS
ADVANCED CALL ROUTING
Leverage all the data Flip has on the customer, their reason for calling, and their sentiment to ensure you’re sending the right callers to the right agents. Sooooo much better than that “Press 1 for Billing” IVR routing – now you can actually specialize the team.
- New purchase
- Loyalty
- Frustrated / urgent
- Save opportunities
- Technical support
- Specific language
CALLS FOR YOU
MAKES OUTBOUND CALLS
Flip can proactively call customers to share time-sensitive updates, and helps them to make any updates they desire. These calls are fully configurable and triggered based on the customer’s data & transactions.
- Upcoming booked ride
- Drivery or package arriving
- Abandoned cart or booking recovery
HELPDESK TICKETS
DOCUMENTS CALLS IN YOUR HELPDESK
Decide when to create tickets (automated/non-automated calls), where to put them (specific inboxes), and what information to include.
- AI Transcripts of full calls & voicemails
- 1-2 sentence AI Summaries
- AI Sentiment Score
- Customer transaction & intent info
VOICEMAILS
TAKES VOICEMAILS
Either for specific intents or for After Hours when no agents are staffed. Flip can take voicemails, transcribe them, and send them via email or ticket – whichever you please.
- Intents you want to process as voicemails
- After Hours handling when no agents
- No agents ever, Flip-only voice channel
STRIPE, BRAINTREE, ETC
AUTOMATED VOICE PAYMENTS
Connected to all major payment gateways (Stripe, Braintree, etc) and fully PCI compliant, Flip can confirm existing cards on file or intake new ones from scratch – adding them to the transaction & customer account.
- Confirm & collect new cards on file
- Fully PCI compliant, no agent involvement
- Executed on your own payment processing account
AI CSAT
FULLY OBJECTIVE CSAT ON 100% OF CALLS
Stop judging your CX on 5% manual survey participation – let AI grade every single interaction.
- Configure your grading scale
- Get more robust & accurate data
- Understand the most common causes of scores
Truly Understand Why Your Customers Call
ROBUST CALL ANALYTICS AT YOUR FINGERTIPS
Understand Flip’s performance and impact on your CX, gain insight on caller context and intent journeys, and do call by call analysis with full call transcripts and recordings.
Schedule a call to see how Flip can work for you.
MEET WITH US
Let's get all your burning questions about Flip answered. Enter your details below and click submit to book a time.
compliance
ENTERPRISE-GRADE SECURITY, STABILITY, & SUPPORT
Your contact center is mission-critical, and so is Flip. The platform is secure, redundant, and all customers have access to 24/7 emergency phone support.
MEET WITH US
Let's get all your burning questions about Flip answered. Enter your details below and click submit to book a time.
Kickass Content
WHAT WE’VE BEEN UP TO
Weekly product releases, lots of events, and loads of case studies to peruse. Get to know us a little better.
Weekly Product Releases
Get all the details on Flip’s latest and greatest.
Upcoming Events
We get around. And we’d love to meet you. Join us?
Case Studies
Curious about the results brands like yours are seeing with Flip? Get the deets here.