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LOW EFFORT, HIGH IMPACT

Flip is voice automation that delivers real results in real-time for brands just like yours (at least if you’re in eCommerce, retail, or transportation, anyway). 

And it’s super easy to get started.

Modern AI Platform

GENERATIVE VOICE AI

Flip is constantly being developed based on millions of calls – it understands your customers with human-level precision from Day 1. 

Callers get fast, friendly resolution. Agents get the time they need to address more complex issues. You save $$$.

Chadwick Hamby
VP eCommerce Operations, GNC
“Flip is helping us automate a good portion of our call volume. Easy tasks are managed by Flip, and we handle the more complex things.”

Ben Bradley
Sr. Manager eCommerce, Frances Valentine
“Overall, we have had nothing but positive things with Flip. Nothing but positive comes from our call center reps who think Flip does a great job handling our call volume.”

Thomas McCray
Director of Customer Success, SNOW
“I’m always excited to brag about it to our executives. I’m like – place an order and call in. Because that’s one of the strengths is basic identifying that order… That’s great customer experience stuff, so we’ve been pleased.”

Will van der Linde
President, Old Dominion
Transportation
“It’s the best decision I’ve made in terms of my operations and the needs of my company to improve our automation.”

Judy Swynstun
President, Hampton Road Transportation
“Flip is fast. It’s efficient – and it makes everybody’s life easier. 40% of our cash customers are booking through Flip. That’s huge savings when you think about it. No one has to answer the phone for someone to book a ride.”

Breanna Moreno
VP of CX, True Classic
“At the end of the day your revenue is your bottom line. So if you’re getting impact there—beyond just the simple WISMOs and Returns and and other easy questions to automate —then it makes AI automation a no brainer. And when it comes to the voice channel, Flip is the one.”

PERSONALIZATION

DELIVER ON-BRAND PERSONALIZED EXPERIENCES

Configure Flip to your brand voice and strategy, giving every caller a personalized experience – from the actual voice, to greeting the customer by name, to your specific business policies, and more.

INTEGRATIONS

NATIVELY INTEGRATED WITH YOUR EXISTING TOOLS

Flip has 100+ prebuilt API integrations to understand every customer, personalize every interaction, and take the actions required to truly resolve your routine calls. We can even quickly integrate with your homegrown tools.

CONFIGURATIONS

Ditch the flow builder – there’s a better way to bot

Classic chatbots and IVRs ask for a blank check, and then give you a blank canvas and say good luck… But building a great bot is hard (we’d know!).

Flip gives you simple settings to control the business process and strategy across every call type. Leave handling the AI to us.

INTENT HANDLING

CHOOSE HOW FLIP HANDLES CALLS OF EACH TYPE

Flip understands why your customer is calling, but then what? In your Flip portal, you simply select how each call type, what we call Intent, should be handled…

Default

Flip’s recommended handling method based on insights across all users.

Resolve Via Ticket

Flip gets the caller’s details via voicemail, then creates a ticket in your helpdesk with all the info for your agents to process.

Deflect

Flip lets the caller know how and where to resolve their issue, and sends them an SMS with appropriate links.

Voicemail

The caller is asked to leave a voicemail, the transcript of which is deposited into your helpdesk.

Escalate

Flip immediately forwards the caller to an available operator – great for when you’ve got a caller looking to place a high-value order.

Resolve via MMS

So your caller’s order arrived damaged or with an incorrect item? Flip can initiate an MMS text exchange to resolve the issue.

SMS OPT-INS
AI CALL ROUTING
OUTBOUND CALLS
HELPDESK TICKETS
VOICEMAILS
PAYMENTS
AI CSAT

FLIP CAN SHARE LINKS

SENDS SMS, MMS, & DEEP LINKS

Depending on the intent and your configuration, Flip can share links by text, request your callers send photo evidence, or even send receipts. Texts can be sent directly within the platform, or through your helpdesk if you offer text support.

  • Delivery tracking URLs
  • Policy pages or account logins
  • Fraud prevention for damaged items
AI QUEUE TRANSFERS
ADVANCED CALL ROUTING

Leverage all the data Flip has on the customer, their reason for calling, and their sentiment to ensure you’re sending the right callers to the right agents. Sooooo much better than that “Press 1 for Billing” IVR routing – now you can actually specialize the team.

  • New purchase
  • Loyalty
  • Frustrated / urgent
  • Save opportunities
  • Technical support
  • Specific language
CALLS FOR YOU
MAKES OUTBOUND CALLS

Flip can proactively call customers to share time-sensitive updates, and helps them to make any updates they desire. These calls are fully configurable and triggered based on the customer’s data & transactions.

  • Upcoming booked ride
  • Drivery or package arriving
  • Abandoned cart or booking recovery
HELPDESK TICKETS
DOCUMENTS CALLS IN YOUR HELPDESK

Decide when to create tickets (automated/non-automated calls), where to put them (specific inboxes), and what information to include.

  • AI Transcripts of full calls & voicemails
  • 1-2 sentence AI Summaries
  • AI Sentiment Score
  • Customer transaction & intent info

VOICEMAILS
TAKES VOICEMAILS

Either for specific intents or for After Hours when no agents are staffed. Flip can take voicemails, transcribe them, and send them via email or ticket – whichever you please.

  • Intents you want to process as voicemails
  • After Hours handling when no agents
  • No agents ever, Flip-only voice channel
STRIPE, BRAINTREE, ETC
AUTOMATED VOICE PAYMENTS

Connected to all major payment gateways (Stripe, Braintree, etc) and fully PCI compliant, Flip can confirm existing cards on file or intake new ones from scratch – adding them to the transaction & customer account.

  • Confirm & collect new cards on file
  • Fully PCI compliant, no agent involvement
  • Executed on your own payment processing account
AI CSAT
FULLY OBJECTIVE CSAT ON 100% OF CALLS

Stop judging your CX on 5% manual survey participation – let AI grade every single interaction.

  • Configure your grading scale
  • Get more robust & accurate data
  • Understand the most common causes of scores

Truly Understand Why Your Customers Call

ROBUST CALL ANALYTICS AT YOUR FINGERTIPS

Understand Flip’s performance and impact on your CX, gain insight on caller context and intent journeys, and do call by call analysis with full call transcripts and recordings.

Schedule a call to see how Flip can work for you.

MEET WITH US

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compliance

ENTERPRISE-GRADE SECURITY, STABILITY, & SUPPORT

Your contact center is mission-critical, and so is Flip. The platform is secure, redundant, and all customers have access to 24/7 emergency phone support.

MEET WITH US

Let's get all your burning questions about Flip answered. Enter your details below and click submit to book a time.


Kickass Content

WHAT WE’VE BEEN UP TO

Weekly product releases, lots of events, and loads of case studies to peruse. Get to know us a little better.

Weekly Product Releases

Get all the details on Flip’s latest and greatest.

Upcoming Events

We get around. And we’d love to meet you. Join us?

Case Studies

Curious about the results brands like yours are seeing with Flip? Get the deets here.

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