IMPROVE PERFORMANCE.
ENHANCE EXPERIENCE.
FLIP YOUR CX.
Flip, Inc. is a software company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service.
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LOVE A GOOD ORIGIN STORY?
Check this one out. Brian Schiff, Sam Krut, and Jacob Cooper founded a company called RedRoute, Inc. in 2015—rebranded to Flip in 2022—while undergrads through Cornell’s eLab incubator program. After two years building a college-centric ride hailing app, they pivoted and started fresh. They’d learned a lot about the challenges of customer service, and saw the modern Voice AI era taking shape through products like Alexa. At the intersection of the two, they thought, was an opportunity to bridge new technology with a ubiquitous consumer and business problem. Ultimately, everybody has had a bad experience calling customer service. But—let’s be real—it’s an impossible job for the teams on the inside. They’re fighting a losing battle.
Until now. With automation, massive hold queues don’t build up. With modern AI, the experience improves. And as we enter this next era of AI customer service, conversations won’t just solve problems, they’ll drive business outcomes – and with that, everything will change.
“Flip became an easy choice. It solves a problem that everyone can relate to with phone support being a broken process for consumers. It tackles a need every business has in helping drive LTV with customers and ultimately providing efficiency with their experience and it has the right people behind it.”
– Kevin O’Connor, Managing Partner at ScOp Venture Capital
Huge thanks to Bullpen, ScOp Venture Capital, and Forum Ventures.
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WHAT WE’VE BEEN UP TO
Weekly product releases, lots of events, and loads of case studies to peruse. Get to know us a little better.
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Case Studies
Curious about the results brands like yours are seeing with Flip? Get the deets here.