FLIP YOUR CX.
Flip CX, Inc. is a software company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service.
LET US INTRODUCE OURSELVES
LOVE A GOOD ORIGIN STORY?
Check this one out. Brian Schiff, Sam Krut, and Jacob Cooper founded a company called RedRoute, Inc. in 2015—rebranded to Flip CX in 2022—while undergrads through Cornell’s eLab incubator program. After two years building a college-centric ride hailing app, they pivoted and started fresh. They’d learned a lot about the challenges of customer service, and saw the modern Voice AI era taking shape through products like Alexa. At the intersection of the two, they thought, was an opportunity to bridge new technology with a ubiquitous consumer and business problem. Ultimately, everybody has had a bad experience calling customer service. But—let’s be real—it’s an impossible job for the teams on the inside. They’re fighting a losing battle.
Until now. With automation, massive hold queues don’t build up. With modern AI, the experience improves. And as we enter this next era of AI customer service, conversations won’t just solve problems, they’ll drive business outcomes – and with that, everything will change.
Product pivot to voice assistant for customer service
Initial traction, founders graduate, open NYC HQ
Raise $2M pre-seed round
Expand into eCommerce, globally
Raise $6.5M Seed Round, rebrand to Flip
AI goes viral. Flip passes 1.5M calls per week
AS SEEN ON:
We’ll let our rockstar employees take the mic here…
WHAT’S IT LIKE TO WORK AT FLIP CX?
“No joke, I say ‘Flip Yeah!’ multiple times a day every day because I love working here so much. The level of trust I feel from the leadership team has emboldened me to produce the best work of my career thus far.”
– Kristina Keene, Sr. Marketing Manager – Content Strategy
“It is an absolute blast working at Flip CX! I greatly appreciate the strong support, vision, and drive from our Co-Founders, and the close partnership with my superstar team mates across Sales, Marketing, and R&D. If you add on the amazing partners I work with in growing our Partnership program, I can’t get enough of this!”
– Shawn Li, VP of Partnerships
“I love building the future here at Flip CX, and pushing the boundaries of customer experience and voice. This would only be possible with such a determined, hard-working, and visionary team by my side!”
– Eugene Bann, Head of Artificial Intelligence
“Working at Flip has been both challenging and highly rewarding. You’ll be pushed to do your best. Being at a startup in such a hot space gives you the opportunity to make an impact and help shape the future of the company. The team has the rare balance of good humans who want to do their best and expect you to as well.”
– Radz Mpofu, Senior Manager of Market Development
“On the Ecommerce team at Flip, there’s no guessing ‘if’ there will be an impact on the customer. As an engineer, I get to grow my skills and experience exponentially while observing the customer’s journey with that growth in real time.”
– Matt Denitz, Software Engineer – eCommerce
“Being part of Flip is like being on an exciting journey where we hit goals together and celebrate every win, big or small. It’s not just about the job – it’s a place where your ideas matter, you’re encouraged to be yourself, and success is sweeter when shared. Flip is where the daily grind feels more like a daily win, and together, we continue to conquer new heights!”
– Kelly McFall, Growth Manager, Transportation
“At Flip, it’s a wild ride! The team’s passion is infectious, and every move I make directly impacts our awesome product. I learn something new every single day and is helping me become the best engineer I can be. From diverse platforms to cool integrations, every day brings a new adventure in this buzzing, creative space!”
– Joe Garlick, Senior Software Engineer
Join our crew!
FEELING THE VIBE? JOIN US
Here at Flip CX, Inc., we’re all about making a positive impact on the world – for real. And we celebrate the unconventional.
We believe that, when employees feel free to be their most authentic selves—when respect is at the heart of all interactions—the very best energy, ideas, and results naturally follow. Oh, and if it’s not fun, forget it!
Flexible Working Arrangements
We love our global Flip CX family, and offer employees from all over the world the ability to work remotely. If the home office isn’t your jam, we’ll cover your coworking space. Need to take an afternoon workout break or want to code from the beach? You do you.
Yes, we’re mostly a remote setup, but we still love hanging with our colleagues! That means at least 2 social events per month: trivia competitions, team lunches, holiday celebrations, Olympic games, and more. And—if you’re up for sharing your 5 to 9 self—we love to celebrate your successes outside of work as well.
High performance culture
Building a startup is a thrill and a grind. We’re lean and growing fast because our team is insanely talented & motivated — no task is too small for your title, we constantly learn and evolve, and we always deliver for our customers.
We don’t mess around when it comes to R&R! We observe all 10 federal holidays and have 2 additional company-wide holidays: a 1-week winter shutdown and a half-week summer shutdown. Further, we offer competitive compensation and equity for every employee, as well as 401k, health, dental, and vision plans.
OUR INVESTORS FLIPPED FIRST
Behind every kickass company are the amazing investors who chose to believe in it first. And, here at Flip CX, we’re pretty partial to ours.
“Flip became an easy choice. It solves a problem that everyone can relate to with phone support being a broken process for consumers. It tackles a need every business has in helping drive LTV with customers and ultimately providing efficiency with their experience and it has the right people behind it.”
– Kevin O’Connor, Managing Partner at ScOp Venture Capital
Huge thanks to Bullpen, ScOp Venture Capital, and Forum Ventures.
WHAT WE’VE BEEN UP TO LATELY
Weekly Product Releases
Get all the details on Flip’s latest and greatest.
We get around. And we’d love to meet you. Join us?
We’re pretty ok at writing, though sometimes our blogs get a little unhinged.