Flip CX is a technology company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service.
LOVE A GOOD ORIGIN STORY?
Check this one out. Brian Schiff, Sam Krut, and Jacob Cooper founded a company called RedRoute in 2017, while undergrads through Cornell’s eLab incubator program. After two years building a college-centric transportation app, they pivoted and started fresh. They’d learned a lot about the challenges of customer service, and saw the modern voice era taking shape through products like Alexa. At the intersection of the two, they thought, was an awesome opportunity.
Ultimately, everybody’s had a crappy experience calling customer service. But—let’s be real—rarely is that the fault of the team on the other side. They’re fighting a losing battle (and getting beat up while they’re at it). Now, leading the way with Voice as a channel, Flip CX is changing the script. Excellent customer service should be the norm. Flip makes it easy for brands to get there.
Wanna’ hear the whole story from Brian, Sam, and Jacob themselves? Click below to watch the founders’ episode of our Spamming Zero Podcast.
WHAT’S IT LIKE TO WORK AT FLIP CX?
We’ll let our rockstar employees take the mic here…
FEELING THE VIBE? JOIN US.
Here at Flip CX, we’re all about making a positive impact on the world – for real. And we celebrate the unconventional.
We believe that, when employees feel free to be their most authentic selves—when respect is at the heart of all interactions—the very best energy, ideas, and results naturally follow. Oh, and if it’s not fun, forget it!
OUR INVESTORS FLIPPED FIRST
Behind every kickass company are the amazing investors who chose to believe in it first. And, here at Flip CX, we’re pretty partial to ours.
“Flip became an easy choice. It solves a problem that everyone can relate to with phone support being a broken process for consumers. It tackles a need every business has in helping drive LTV with customers and ultimately providing efficiency with their experience and it has the right people behind it.”
– Kevin O’Connor, Managing Partner at ScOp Venture Capital
Huge thanks to Bullpen, ScOp Venture Capital, and Forum Ventures.
NOW THOSE ARE SOME NICE ASSETS
Latest Blog Posts
Newest Podcast Episodes
Change can be challenging. But—seeing as how it’s one of the true constants—maybe it’s time more of today’s customer service leaders shift their mindset to one that can serve them (and everyone around them) better.
Salina Ferrow, Founder of Contribution Consulting, makes a solid case for doing precisely that.
And she offers top tips on how to get started. This week, on Flip CX’s Spamming Zero podcast.
- A bit of background on Salina’s 30+ years in customer service
- Defining this new mindset and why it’s necessary to adopt it
- Top tips for making the shift happen in your org
- The rising generation + today’s preferred channels
- Having a vision AND clearly communicating that vision across functions
- Contact Centers = Data (much of which is currently underutilized)
- And more
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.