Flip CX is a technology company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service.
LOVE A GOOD ORIGIN STORY?
Check this one out. Brian Schiff, Sam Krut, and Jacob Cooper founded a company called RedRoute in 2017, while undergrads through Cornell’s eLab incubator program. After two years building a college-centric transportation app, they pivoted and started fresh. They’d learned a lot about the challenges of customer service, and saw the modern voice era taking shape through products like Alexa. At the intersection of the two, they thought, was an awesome opportunity.
Ultimately, everybody’s had a crappy experience calling customer service. But—let’s be real—rarely is that the fault of the team on the other side. They’re fighting a losing battle (and getting beat up while they’re at it). Now, leading the way with Voice as a channel, Flip CX is changing the script. Excellent customer service should be the norm. Flip makes it easy for brands to get there.
Wanna’ hear the whole story from Brian, Sam, and Jacob themselves? Click below to watch the founders’ episode of our Spamming Zero Podcast.
WHAT’S IT LIKE TO WORK AT FLIP CX?
We’ll let our rockstar employees take the mic here…
FEELING THE VIBE? JOIN US.
Here at Flip CX, we’re all about making a positive impact on the world – for real. And we celebrate the unconventional.
We believe that, when employees feel free to be their most authentic selves—when respect is at the heart of all interactions—the very best energy, ideas, and results naturally follow. Oh, and if it’s not fun, forget it!
OUR INVESTORS FLIPPED FIRST
Behind every kickass company are the amazing investors who chose to believe in it first. And, here at Flip CX, we’re pretty partial to ours.
“Flip became an easy choice. It solves a problem that everyone can relate to with phone support being a broken process for consumers. It tackles a need every business has in helping drive LTV with customers and ultimately providing efficiency with their experience and it has the right people behind it.”
– Kevin O’Connor, Managing Partner at ScOp Venture Capital
Huge thanks to Bullpen, ScOp Venture Capital, and Forum Ventures.
NOW THOSE ARE SOME NICE ASSETS
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Let’s dive right in and address the elephant in the call center…
Is the phone channel dying?
Director of CX at 3Z BrandsZach Gentry has mixed thoughts on the subject, and he provides some pretty fantastic food for thought. This week, on Flip CX’s Spamming Zero Podcast.
- A bit about Zach’s background in retail
- Why our expert isn’t a huge fan of the phone
- Top suggestions for improving phone as a channel
- Predictions on where phone—and automation around it—are headed
- Accessibility for all customers
- Creating more empathy in your CX
- Examples of brands who are balancing their channels beautifully
- And more
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.