Flip CX, Inc. is a software company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service.
2015: Journey begins in a dorm room through eLab
2017: Product pivot from college app to customer service voice assistant
2018: Dive into the market, open NYC HQ
2019: Raise $2M pre-seed round
2020: Expand into eCommerce, globally
2021: 10x growth in eCommerce
2022: Raise $6.5M seed round, expand the team (grow, baby, grow!), RedRoute becomes Flip CX (awww yeah!), change the world – one amazing customer service experience at a time.
LOVE A GOOD ORIGIN STORY?
Check this one out. Brian Schiff, Sam Krut, and Jacob Cooper founded a company called RedRoute, Inc. in 2015, while undergrads through Cornell’s eLab incubator program. After two years building a college-centric transportation app, they pivoted and started fresh. They’d learned a lot about the challenges of customer service, and saw the modern voice era taking shape through products like Alexa. At the intersection of the two, they thought, was an awesome opportunity.
Ultimately, everybody’s had a crappy experience calling customer service. But—let’s be real—rarely is that the fault of the team on the other side. They’re fighting a losing battle (and getting beat up while they’re at it). Now, leading the way with Voice as a channel, Flip CX, Inc. is changing the script. Excellent customer service should be the norm. Flip CX makes it easy for brands to get there.
Wanna’ hear the whole story from Brian, Sam, and Jacob themselves? Click below to watch the founders’ episode of our Spamming Zero Podcast.
WHAT’S IT LIKE TO WORK AT FLIP CX?
We’ll let our rockstar employees take the mic here…
“Since I’ve been working at Flip CX, I’ve never learned so much so quickly. Working on making changes so that our product sounds more natural is really rewarding. Helping on the Product and AI development level really helps me understand customer needs.”
- Jess Doucet, IT Specialist
“It is an absolute blast working at Flip CX! I greatly appreciate the strong support, vision, and drive from our Co-Founders, and the close partnership with my superstar team mates across Sales, Marketing, and R&D. If you add on the amazing partners I work with in growing our Partnership program, I can't get enough of this!”
- Shawn Li, VP of Partnerships
“I love building the future here at Flip CX, and pushing the boundaries of customer experience and voice. This would only be possible with such a determined, hard-working, and visionary team by my side!”
- Eugene Bann, Senior Software Engineer
“At Flip CX, you know someone always has your back. Opinions are valued, creativity is never stifled, and leadership is always open to collaboration.”
- Katie Casady, Video Editor/ Social Media Specialist
"No joke, I say 'Flip Yeah!' multiple times a day every day because I love working here so much. The level of trust I feel from the leadership team has emboldened me to produce the best work of my career thus far."
- Kristina Keene, Sr. Marketing Manager - Content Strategy
FEELING THE VIBE? JOIN US.
Here at Flip CX, Inc., we’re all about making a positive impact on the world – for real. And we celebrate the unconventional.
We believe that, when employees feel free to be their most authentic selves—when respect is at the heart of all interactions—the very best energy, ideas, and results naturally follow. Oh, and if it’s not fun, forget it!
Generous Time Off: We don’t mess around when it comes to R&R! We observe all 10 federal holidays and have 2 additional company-wide holidays: a 2-week winter shutdown and a half-week summer shutdown. On top of that, you’ll have at least 10 days of PTO.
Social Events: Yes, we’re mostly a remote setup, but we still love hanging with our colleagues! That means at least 2 social events per month: trivia competitions, team lunches, holiday celebrations, Olympic games, and more. And—if you’re up for sharing your 5 to 9 self—we love to celebrate your successes outside of work as well.
We’ve Got Your Back: We offer competitive compensation and equity for every employee, as well as 401k, health, dental, and vision plans.
Flexible Working Arrangements: We love our global Flip CX family, and offer employees from all over the world the ability to work remotely. If the home office isn’t your jam, we’ll cover your coworking space. Need to take an afternoon workout break or want to code from the beach? You do you.
OUR INVESTORS FLIPPED FIRST
Behind every kickass company are the amazing investors who chose to believe in it first. And, here at Flip CX, we’re pretty partial to ours.
“Flip became an easy choice. It solves a problem that everyone can relate to with phone support being a broken process for consumers. It tackles a need every business has in helping drive LTV with customers and ultimately providing efficiency with their experience and it has the right people behind it.”
– Kevin O’Connor, Managing Partner at ScOp Venture Capital
Huge thanks to Bullpen, ScOp Venture Capital, and Forum Ventures.
