02 March, 2024
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IMPROVE PERFORMANCE.
ENHANCE EXPERIENCE.
FLIP YOUR CX.

Flip CX, Inc. is a software company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service.

LET US INTRODUCE OURSELVES

LOVE A GOOD ORIGIN STORY?

Check this one out. Brian Schiff, Sam Krut, and Jacob Cooper founded a company called RedRoute, Inc. in 2015—rebranded to Flip CX in 2022—while undergrads through Cornell’s eLab incubator program. After two years building a college-centric ride hailing app, they pivoted and started fresh. They’d learned a lot about the challenges of customer service, and saw the modern Voice AI era taking shape through products like Alexa. At the intersection of the two, they thought, was an opportunity to bridge new technology with a ubiquitous consumer and business problem. Ultimately, everybody has had a bad experience calling customer service. But—let’s be real—it’s an impossible job for the teams on the inside. They’re fighting a losing battle.

Until now. With automation, massive hold queues don’t build up. With modern AI, the experience improves. And as we enter this next era of AI customer service, conversations won’t just solve problems, they’ll drive business outcomes – and with that, everything will change.

2017

Product pivot to voice assistant for customer service

2018

Initial traction, founders graduate, open NYC HQ

2019

Raise $2M pre-seed round

2021

Expand into eCommerce, globally

2022

Raise $6.5M Seed Round, rebrand to Flip

2023

AI goes viral. Flip passes 1.5M calls per week

AS SEEN ON:

We’ll let our rockstar employees take the mic here…

WHAT’S IT LIKE TO WORK AT FLIP CX?

Join our crew!

FEELING THE VIBE? JOIN US

Here at Flip CX, Inc., we’re all about making a positive impact on the world – for real. And we celebrate the unconventional.

We believe that, when employees feel free to be their most authentic selves—when respect is at the heart of all interactions—the very best energy, ideas, and results naturally follow. Oh, and if it’s not fun, forget it!

Flexible Working Arrangements

We love our global Flip CX family, and offer employees from all over the world the ability to work remotely. If the home office isn’t your jam, we’ll cover your coworking space. Need to take an afternoon workout break or want to code from the beach? You do you.

Fun committee

Yes, we’re mostly a remote setup, but we still love hanging with our colleagues! That means at least 2 social events per month: trivia competitions, team lunches, holiday celebrations, Olympic games, and more. And—if you’re up for sharing your 5 to 9 self—we love to celebrate your successes outside of work as well.

High performance culture

Building a startup is a thrill and a grind. We’re lean and growing fast because our team is insanely talented & motivated — no task is too small for your title, we constantly learn and evolve, and we always deliver for our customers.

Generous Policies

We don’t mess around when it comes to R&R! We observe all 10 federal holidays and have 2 additional company-wide holidays: a 1-week winter shutdown and a half-week summer shutdown. Further, we offer competitive compensation and equity for every employee, as well as 401k, health, dental, and vision plans.

Investors

OUR INVESTORS FLIPPED FIRST

Behind every kickass company are the amazing investors who chose to believe in it first. And, here at Flip CX, we’re pretty partial to ours.

“Flip became an easy choice. It solves a problem that everyone can relate to with phone support being a broken process for consumers. It tackles a need every business has in helping drive LTV with customers and ultimately providing efficiency with their experience and it has the right people behind it.”

– Kevin O’Connor, Managing Partner at ScOp Venture Capital

Huge thanks to Bullpen, ScOp Venture Capital, and Forum Ventures.

Kickass Content

WHAT WE’VE BEEN UP TO LATELY

Not ready yet? We get it. Take a gander at our latest content to learn more about who we are and what we do.
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Latest Blogs

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