CASE STUDIES

These brands have seen some serious results since implementing Flip. Read all about it.

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Transportation

Healthcare

Case Studies, Healthcare

How Community Care Partners Reduced Missed Calls by 66% Without Losing their Personal Touch

Before Flip, busy front desks in clinics across the Community Care Partners network were overwhelmed with call volume while managing in-person interactions. 33% of calls didn’t get answered. Community...

Tommy John Flips the Foundation of Phone Support

How Flip Helped Tommy John Automate Customer Calls and Reduce Escalations There’s a napkin sketch somewhere in Tommy John‘s origin story. Two founders, a deceptively simple insight about f...

From Call Center Chaos to 70% Automation - Royal Cars and Flip Case Study

Royal Cars and Flip: From Call Center Chaos to 70% Automation

How Do Transportation Companies Replace a Legacy Call Center? Royal Cars’ story began in 1992. Managing Director Qasim Mohammed remembers growing up as his father started and built the business....

A Mattress For Every Body, A Phone Line For Every Brand

How’s the quality of your mattress? Ask Zach Gentry, the Director of Customer Experience at 3Z Brands, and the answer is simple: he’ll describe his own bed. The Helix Midnight […]

GNC: Progress Doesn’t Stop At The Phone

Some brands sell products. GNC sells progress. Founded in 1935 in Pittsburgh, Pennsylvania, GNC was built on a simple conviction: people deserve better access to what their bodies need. David [&hellip...

Healthcare Doesn’t Stop At Discharge: The Aftercare Outbound Call Program At Midwest Express Clinic

Midwest Express Clinic has never been content to be just an urgent care, and Ryan VanHolsbeke had a plan to make that philosophy tangible. The vision was that every patient […]

ORGANIC GROWTH, AUTOMATED AT SCALE

Nathan Kondamuri had worn glasses since he was eight years old. Growing up, he hated it. At that time, glasses meant a single, static, medicinal-looking frame that announced itself as […]

How Associated Cab Calgary Stopped Staffing For The Storm

Jeff Garland has seen just about everything the transportation industry has to offer. He joined Associated Cab Calgary in 1981, when the company still ran wind-up meters and dispatched drivers [...

The White-Glove Experience Goes Beyond Resolution

How Tuckernuck Scaled a White-Glove Customer Experience Without Losing the Personal Touch Often, the most meaningful discoveries aren’t the ones you go looking for. They unfold gradually, almost witho...

ExpressCare: Repaving The Path To Care

Results felt across front desk operations, revenue cycle teams, and patient access within the first month of going live: By the time ExpressCare could see the issue with their phone […]

All Calls Answered At Scale Media

Scale Media was not supposed to have a phone problem. The Beverly Hills–based company had already cracked the code to building consumer brands. Since 2013, it had grown four distinct […]

How Flip Keeps Kitsch Saying “Yes”

Sam Cohen does not like saying “no.” As Director of Customer Experience at Kitsch, his job is to make things easy – for customers, for his team, and for the […]

The Partnership That’s Rewriting The Phones In Healthcare

When asked how he first met Flip CEO and founder Brian Schiff, Kevin Clarke laughed. For a moment, he looked up, as if he was replaying the moment the seeds […]

The Front Door To Care at TrustCare

TrustCare was founded on a belief that something fundamental was missing from healthcare. “Our brand is built around customer service first,” Philip Coburn, COO at TrustCare said. “There was a [&helli...

Guiding Her Journey At Madison Reed

Madison Reed was built around her. “She’s not just calling because she wants to change her shipping cadence,” said Maureen Watson, Chief Product Officer at Madison Reed. “She’s calling because [&helli...

How JAXXON’s Early Bet On Flip Paved The Way For Massive Scale

JAXXON handled four times the call volume without changing the customer experience: At JAXXON, Director of Customer Experience Caela Castillo thinks about the customer long before a question is asked....

Coventry Connections: Where Every Call Becomes a Ride

Coventry Connections operates multiple taxi fleets across Ontario, handling a steady flow of inbound calls across several cities. With that footprint comes constant call volume and very little margin ...

Built to Handle the Heat: How Caraway Uses Flip to Power Intentional Voice Support

75% of customer calls automated, guided by over 95% intent coverage In the kitchen, results depend less on how many tools you have and more on how you use them. […]

Where Time Matters Most At Coyuchi

Over 50% Voice Automation For Coyuchi, customer experience holds the same priority as the products themselves. As the original organic bedding brand, Coyuchi has built its reputation on thoughtful sou...

Minicab Services: Choosing More Than a System

For Minicab Services, selecting an automated phone solution was as much about partnership as it was about functionality. The team needed a system that could evolve, and a partner who […]

How Orveon Global Scaled Voice Automation While Preserving Brand Identity

“This is the best implementation that I’ve ever been through. It was so seamless.” In beauty, voice automation isn’t just limited by scale – it’s limited by tone. F...

How Take Me Delivers Voice Automation, Region by Region

In transportation, there is no such thing as a low-priority call. Every phone call is a booking waiting to happen, a customer already in motion, or a decision that needs […]

Game On: How Rally House Flipped the Script on Customer Service

Rally House knows sports – and they know retail. With 200+ stores across the U.S. repping every team under the sun, their customer service team fields all kinds of calls: […]

How Blueline Taxis Flipped Their 3rd Generation Fleet Into Next Gen Voice AI

Story time… Way back in 1958, Colin and Audrey Shanks started a taxi company in Newcastle, England with a single car – a white Austin Morris that had a thin, […]

How HexClad & Flip Built Together To Scale Automation To 80% Of All Calls

Every once in a while a customer comes along who pushes a vendor forward. For Flip, HexClad has been one such customer. Founded in 2016, HexClad is used to being […]

13cabs + Flip: Automating The Road To Success

13cabs is the largest Australian-owned and operated taxi fleet. With more than 8,000 cabs on the road, they cover New South Wales, Queensland, South Australia, Victoria, and Western Australia. N...

Part Of The Family – Flipping Wellman Cars Into Over 90% Booking Automation

If you’ve been lucky enough to meet Company Director Clare Welsh, you already know the kind of enthusiasm and heart that leads Wellman Cars. A family-run business in every sense […]

How Flip Doubled Aqua Cars’ Automation In 1 Week

Aqua Cars joined forces with Flip in October of 2022, and it’s been an awesome ride so far! Founded in 1984—and recently acquired by Veezu—this fantastic fleet of over 700 […]

Bye Bye Rotaries: How True Classic Turned The Dial On Their Highest Cost Channel

Love True Classic tees? You’re not alone. Founded in 2019 by Ryan Bartlett, True Classic is one of the fastest growing DTC clothing brands in the country. In just their […]

How Brooklinen Achieved A 30% Reduction In Hold Times

Explore the success story of Brooklinen as they elevate customer experience with Flip. With impressive results, including a 30% reduction in hold time and decreased abandoned calls, Flip proves to be ...

GNC SAW THEIR COST PER CALL DROP TO CENTS – HERE’S HOW

Discover how GNC, a global health and wellness leader, leveraged Flip [RedRoute] during the challenging times of Covid. With a 25-30% automation rate and streamlined call volume, Flip empowered GNC to...

How UNTUCKit Leverages Customer Experience To Drive LTV

Dive into UNTUCKit's success story, unraveling how they harness the power of customer experience (CX) with Kustomer, Aircall, and Flip to boost Lifetime Value (LTV). From consolidating support tools t...

Tommy John Flips the Foundation of Phone Support

How Flip Helped Tommy John Automate Customer Calls and Reduce Escalations There’s a napkin sketch somewhere in Tommy John‘s origin story. Two founders, a deceptively simple insight about f...

A Mattress For Every Body, A Phone Line For Every Brand

How’s the quality of your mattress? Ask Zach Gentry, the Director of Customer Experience at 3Z Brands, and the answer is simple: he’ll describe his own bed. The Helix Midnight […]

GNC: Progress Doesn’t Stop At The Phone

Some brands sell products. GNC sells progress. Founded in 1935 in Pittsburgh, Pennsylvania, GNC was built on a simple conviction: people deserve better access to what their bodies need. David [&hellip...

ORGANIC GROWTH, AUTOMATED AT SCALE

Nathan Kondamuri had worn glasses since he was eight years old. Growing up, he hated it. At that time, glasses meant a single, static, medicinal-looking frame that announced itself as […]

The White-Glove Experience Goes Beyond Resolution

How Tuckernuck Scaled a White-Glove Customer Experience Without Losing the Personal Touch Often, the most meaningful discoveries aren’t the ones you go looking for. They unfold gradually, almost witho...

All Calls Answered At Scale Media

Scale Media was not supposed to have a phone problem. The Beverly Hills–based company had already cracked the code to building consumer brands. Since 2013, it had grown four distinct […]

How Flip Keeps Kitsch Saying “Yes”

Sam Cohen does not like saying “no.” As Director of Customer Experience at Kitsch, his job is to make things easy – for customers, for his team, and for the […]

Guiding Her Journey At Madison Reed

Madison Reed was built around her. “She’s not just calling because she wants to change her shipping cadence,” said Maureen Watson, Chief Product Officer at Madison Reed. “She’s calling because [&helli...

How JAXXON’s Early Bet On Flip Paved The Way For Massive Scale

JAXXON handled four times the call volume without changing the customer experience: At JAXXON, Director of Customer Experience Caela Castillo thinks about the customer long before a question is asked....

Built to Handle the Heat: How Caraway Uses Flip to Power Intentional Voice Support

75% of customer calls automated, guided by over 95% intent coverage In the kitchen, results depend less on how many tools you have and more on how you use them. […]

Where Time Matters Most At Coyuchi

Over 50% Voice Automation For Coyuchi, customer experience holds the same priority as the products themselves. As the original organic bedding brand, Coyuchi has built its reputation on thoughtful sou...

How Orveon Global Scaled Voice Automation While Preserving Brand Identity

“This is the best implementation that I’ve ever been through. It was so seamless.” In beauty, voice automation isn’t just limited by scale – it’s limited by tone. F...

Game On: How Rally House Flipped the Script on Customer Service

Rally House knows sports – and they know retail. With 200+ stores across the U.S. repping every team under the sun, their customer service team fields all kinds of calls: […]

How HexClad & Flip Built Together To Scale Automation To 80% Of All Calls

Every once in a while a customer comes along who pushes a vendor forward. For Flip, HexClad has been one such customer. Founded in 2016, HexClad is used to being […]

Bye Bye Rotaries: How True Classic Turned The Dial On Their Highest Cost Channel

Love True Classic tees? You’re not alone. Founded in 2019 by Ryan Bartlett, True Classic is one of the fastest growing DTC clothing brands in the country. In just their […]

How Brooklinen Achieved A 30% Reduction In Hold Times

Explore the success story of Brooklinen as they elevate customer experience with Flip. With impressive results, including a 30% reduction in hold time and decreased abandoned calls, Flip proves to be ...

GNC SAW THEIR COST PER CALL DROP TO CENTS – HERE’S HOW

Discover how GNC, a global health and wellness leader, leveraged Flip [RedRoute] during the challenging times of Covid. With a 25-30% automation rate and streamlined call volume, Flip empowered GNC to...

How UNTUCKit Leverages Customer Experience To Drive LTV

Dive into UNTUCKit's success story, unraveling how they harness the power of customer experience (CX) with Kustomer, Aircall, and Flip to boost Lifetime Value (LTV). From consolidating support tools t...

From Call Center Chaos to 70% Automation - Royal Cars and Flip Case Study

Royal Cars and Flip: From Call Center Chaos to 70% Automation

How Do Transportation Companies Replace a Legacy Call Center? Royal Cars’ story began in 1992. Managing Director Qasim Mohammed remembers growing up as his father started and built the business....

How Associated Cab Calgary Stopped Staffing For The Storm

Jeff Garland has seen just about everything the transportation industry has to offer. He joined Associated Cab Calgary in 1981, when the company still ran wind-up meters and dispatched drivers [...

Coventry Connections: Where Every Call Becomes a Ride

Coventry Connections operates multiple taxi fleets across Ontario, handling a steady flow of inbound calls across several cities. With that footprint comes constant call volume and very little margin ...

Minicab Services: Choosing More Than a System

For Minicab Services, selecting an automated phone solution was as much about partnership as it was about functionality. The team needed a system that could evolve, and a partner who […]

How Take Me Delivers Voice Automation, Region by Region

In transportation, there is no such thing as a low-priority call. Every phone call is a booking waiting to happen, a customer already in motion, or a decision that needs […]

How Blueline Taxis Flipped Their 3rd Generation Fleet Into Next Gen Voice AI

Story time… Way back in 1958, Colin and Audrey Shanks started a taxi company in Newcastle, England with a single car – a white Austin Morris that had a thin, […]

13cabs + Flip: Automating The Road To Success

13cabs is the largest Australian-owned and operated taxi fleet. With more than 8,000 cabs on the road, they cover New South Wales, Queensland, South Australia, Victoria, and Western Australia. N...

Part Of The Family – Flipping Wellman Cars Into Over 90% Booking Automation

If you’ve been lucky enough to meet Company Director Clare Welsh, you already know the kind of enthusiasm and heart that leads Wellman Cars. A family-run business in every sense […]

How Flip Doubled Aqua Cars’ Automation In 1 Week

Aqua Cars joined forces with Flip in October of 2022, and it’s been an awesome ride so far! Founded in 1984—and recently acquired by Veezu—this fantastic fleet of over 700 […]

Case Studies, Healthcare

How Community Care Partners Reduced Missed Calls by 66% Without Losing their Personal Touch

Before Flip, busy front desks in clinics across the Community Care Partners network were overwhelmed with call volume while managing in-person interactions. 33% of calls didn’t get answered. Community...

Healthcare Doesn’t Stop At Discharge: The Aftercare Outbound Call Program At Midwest Express Clinic

Midwest Express Clinic has never been content to be just an urgent care, and Ryan VanHolsbeke had a plan to make that philosophy tangible. The vision was that every patient […]

ExpressCare: Repaving The Path To Care

Results felt across front desk operations, revenue cycle teams, and patient access within the first month of going live: By the time ExpressCare could see the issue with their phone […]

The Partnership That’s Rewriting The Phones In Healthcare

When asked how he first met Flip CEO and founder Brian Schiff, Kevin Clarke laughed. For a moment, he looked up, as if he was replaying the moment the seeds […]

The Front Door To Care at TrustCare

TrustCare was founded on a belief that something fundamental was missing from healthcare. “Our brand is built around customer service first,” Philip Coburn, COO at TrustCare said. “There was a [&helli...

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