CASE STUDIES

How Blueline Taxis Flipped Their 3rd Generation Fleet Into Next Gen Voice AI 

Story time…  Way back in 1958, Colin and Audrey Shanks started a taxi company in Newcastle, England with a single car – a white Austin Morris that had a thin, blue line down its side. Three...

How HexClad & Flip Built Together To Scale Automation To 80% Of All Calls

Every once in a while a customer comes along who pushes a vendor forward. For Flip, HexClad has been one such customer. Founded in 2016, HexClad is used to being a disrupter. The company brought Miche...

13cabs + Flip: Automating The Road To Success

13cabs is the largest Australian-owned and operated taxi fleet. With more than 8,000 cabs on the road, they cover New South Wales, Queensland, South Australia, Victoria, and Western Australia.  N...

Part Of The Family – Flipping Wellman Cars Into Over 90% Booking Automation

If you’ve been lucky enough to meet Company Director Clare Welsh, you already know the kind of enthusiasm and heart that leads Wellman Cars.  A family-run business in every sense of the phrase, this a...

How Flip Doubled Aqua Cars’ Automation In 1 Week

Aqua Cars joined forces with Flip in October of 2022, and it’s been an awesome ride so far! Founded in 1984—and recently acquired by Veezu—this fantastic fleet of over 700 cars is the largest private ...

Bye Bye Rotaries: How True Classic Turned The Dial On Their Highest Cost Channel

Love True Classic tees? You’re not alone. Founded in 2019 by Ryan Bartlett, True Classic is one of the fastest growing DTC clothing brands in the country. In just their first few months, they brought ...

How Brooklinen Achieved A 30% Reduction In Hold Times

Explore the success story of Brooklinen as they elevate customer experience with Flip. With impressive results, including a 30% reduction in hold time and decreased abandoned calls, Flip proves to be ...

GNC SAW THEIR COST PER CALL DROP TO CENTS – HERE’S HOW

Discover how GNC, a global health and wellness leader, leveraged Flip [RedRoute] during the challenging times of Covid. With a 25-30% automation rate and streamlined call volume, Flip empowered GNC to...

JAXXON FREED UP THEIR AGENTS’ TIME BY AUTOMATING THEIR #1 CALL TYPE

Dive into JAXXON's success story, unveiling how they revolutionized customer support using Flip's automation. From achieving round-the-clock service to empowering agents with valuable time, discover t...

SNOW FOUND AUTOMATION TO BRAG TO THEIR BOARD ABOUT WITH FLIP

Explore how SNOW, led by founder Josh Snow, embraces customer-centricity with Flip's automation. By supplementing their call center, SNOW optimizes efficiency, allowing agents to focus on complex cust...

NO FTE, NO PROBLEM WITH AUTOMATION FOR THE CHRISTMAS LIGHT EMPORIUM

The Christmas Light Emporium, led by founder Darren Vader, relies on automation to fulfill its mission of bringing joy. With Flip, the company addresses the challenge of managing customer service effi...

How UNTUCKit Leverages Customer Experience To Drive LTV

Dive into UNTUCKit's success story, unraveling how they harness the power of customer experience (CX) with Kustomer, Aircall, and Flip to boost Lifetime Value (LTV). From consolidating support tools t...