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Events

Who doesn’t love an event? Flip sure does. You’ll find listings for where you’ll find us, where we’ve been, and replays of our digital events here.

Webinars

Digital Events

How 3 CX Leaders Made Peak Season The Most Successful One Yet

Bespoke Post’s Brian Kaufman, Everlane’s TJ Stein, and Daniela Perez joined Flip CX’s Shawn Li to talk about learnings from Peak Season 2023 and what they’re doing now to crush 2024.

Back To The Customer Awards: Winners Announcement Event 2023

B2C judges and host Shawn Li gathered to announce the winners of Best Brand, Frontline MVP, and CX Leader of the year in this first-ever awards ceremony for the best of CX in the DTC space.

How True Classic Went From 60% to 4% Call Abandon Rates in 1 Week

True Classic’s Breanna Moreno joined our own Sam Krut for this timely and informative convo.

Chestnuts Need Not Roast: How To Save Your Stack & Your Agents From Burning Out This Peak Season

Flip CX CEO Brian Schiff hosted SSENSE’s Connor McComb, Siena.AI’s Lisa Popovici, and Partner Hero’s Hosam Hassan to talk all things prepping for peak season.

BIGGER THAN CHATGPT: HOW GENERATIVE AI WILL TRANSFORM E-COMM CX

Who doesn’t love a digital event? We sure do here at Flip. You’ll find our latest recordings below. And yes, we used to call them “webinars,” but the times they are a changin’ and we are INTO IT.

AI UNCHAINED: RADICAL REINVENTION OF CX IN THE GPT ERA

How can you capitalize on advances in AI to improve customer care and reduce costs in retail and e-commerce? That’s just what Flip CX cofounder and CRO Sam Krut discussed with CX Effect‘s Andrew Pryfogle.

CUSTOMER EXPERIENCE STRATEGIES FOR THE LTV ERA

UNTUCKit‘s Mike Vroom,  Jeff Reekers formerly at AircallKustomer’s Vikas Bhambri, and Flip’s own Brian Schiff discuss how UNTUCKit drives LTV, how to leverage data to operationalize LTV, and why Voice and Voice Automation should be a part of your plan.

AI+BPO WEBINAR: WHAT YOUR BRAND IS RISKING BY NOT LEVERAGING BOTH NOW

OP360’s Michael O’Neil, Thankful’s Reyna Juan, and Flip CX CRO Sam Krut talk about how brands can strategically scale their operations without scaling up their costs.

BIG FLIPPIN’ REVEAL

Watch the replay of our Big Flippin’ Reveal where CEO Brian Schiff announced some major product updates, the launch of the first-ever Voice Automation Ecosystem, and last but not least… unveiled our rebrand from Red Route to Flip CX. This is a must-watch event.

FLIP YOUR CX & EX FOR A COMPETITIVE ADVANTAGE IN THE RECESSION

CX Expert Jeannie Walters joins CEO Brian Schiff to discuss why customer experience and employee experience should be your business’ first line of defense when times get tight.

THE MODERN CX TECH STACK

How Brooklinen and Flip CX—formerly RedRoute—deliver better customer experiences through call automation.

Flip Events

Upcoming & Past Events

Current Month

June 2024

12jun4:00 pm7:00 pmRetail Therapy: Taking The Buzz Out Of AI

Current Month

May 2024

15mayAll Day16PHTM Expo

30may11:00 amEveryone Relax About AI: How Brooklinen & Caraway Home Took Small Steps To Big Impact With Flip

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