With the first crunchy leaves under foot, we’re all staring down the barrel of the Holiday Peak Season and the customer support chaos that comes with it.
But with Flip, phones don’t have to be the channel of chaos – at least not for your agents. Our bot goes into infinitely scalable gremlin mode and handles all the Tier 1 calls.
Of course, if you’ve poked around this site much, you know that. You know that Flip automates all the calls surrounding order status, returns, subscriptions, warranties, etc.
In this week’s release, we’re building on our returns offering. Specifically for you brands using Loop Returns – though, if you’re on another returns platform, this’ll soon be available for those as well.
Flip can now text a caller with a PDF of their return shipping label with just a simple exchange:
Caller: “I don’t have a return shipping label.”
Flip: “I got you. Can I text it to you?”
Caller: “1000% yes, thanks.”
Boom, done. Easy.
The real thing isn’t quite so casual, but you get the idea.
And to get an idea of what that text can look like, see here.
In this week’s video, Kristina takes us through the demo call for how this really sounds to your callers (and you get a fun little peek at how Flip handles a caller it can’t find an order for).
She also asks if she should make pumpkin chocolate chip bread during a LinkedIn Live. Could be fun. Could def help get you into the peak season spirit.
GREMLIN MODE ACTIVATED
