In this first episode of Flip Or Flop, Nancy Gurd from Caraway Home takes Flip’s Kristina Keene to Joe’s Pizza in Brooklyn. There, they talk about how Caraway Home got started with Flip, the results they’ve seen (hello 95% automation rate!), and what Nancy’s experience was like at brands that didn’t have Flip’s call automation during peak season. Watch to hear these two talk about CX, and rate Joe’s Pizza’s classic slices.
Flip x Caraway Home: How The Cookware Brand Automated 95% of Their Calls With Voice AI
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Built to Handle the Heat: How Caraway Uses Flip to Power Intentional Voice Support
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Where Time Matters Most at Coyuchi
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How the Phone Wins Gold When Everything’s on the Line
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Minicab Services: Choosing More Than a System
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What Great Phone Experiences Have In Common With “The One”
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Hackathon 2026: The Team Behind the Tech