Flip x Caraway Home: How The Cookware Brand Automated 95% of Their Calls With Voice AI

In this first episode of Flip Or Flop, Nancy Gurd from Caraway Home takes Flip’s Kristina Keene to Joe’s Pizza in Brooklyn. There, they talk about how Caraway Home got started with Flip, the results they’ve seen (hello 95% automation rate!), and what Nancy’s experience was like at brands that didn’t have Flip’s call automation during peak season. Watch to hear these two talk about CX, and rate Joe’s Pizza’s classic slices.