It’s a new year, and thus time for a fresh update.
This week’s release is alllllllll about those eCommerce and retail brands using Gorgias for their helpdesk.
Flip’s helpful handoffs are now available for Gorgias – which means your agents get realtime info on callers so it’s at their fingertips right when they need it most.
Through Flip’s portal, your brand can select the pieces of information they’d like included on tickets—everything from caller sentiment, to the intents a caller has called about, to an AI generated call summary, and then some—and Flip will include each at the top of every ticket instantly.
Your brand can also specify custom ticket fields, as well as custom SMS ticket fields, ensuring everything you want captured in each ticket is enabled.
And as with all Flip configurations, the instant you hit Save, your updates are live and in action – and your agents are seeing all of the helpful information on your callers instantly and within Gorgias.
In this week’s video, Kristina walks you through setting Flip up for helpful handoffs in our portal. Next week, she’ll be back with part 2 where you’ll hear a test call and see the handoff in Gorgias, so stay tuned.
Does your brand have Gorgias for your helpdesk? Flip and Gorgias are better together – book time with us now to check out how things could work for your brand.
