02 March, 2024
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Shopping Is Fun – Phone Support Should Be Too

Instead, it’s as painful as shopping for jeans. It’s time to Flip your CX.

Core Capabilities

Give callers a modern Generative AI “Alexa”-like experience

Flip is constantly being developed based on millions of calls – it understands your customers with human-level precision from Day 1. 

Callers get fast, friendly resolution. Agents get the time they need to address more complex issues. You save $$$.

AI DOESN’T HAVE TO BE HARD

Not Another Flow Builder

Flip is natively integrated with your existing tech stack and built to handle the things your customers are already calling about.

Simple toggles over building decision trees all day, every day. This is the interface for managing the next generation of AI experiences.

Turn Voice into a performance channel

Automation & Savings

  • Automate 200+ routine intents
  • Answers & Actions
  • SMS Deflections & Resolve via Ticket
  • Simple ROI savings calculator – $1.50 per call, not $5+

CX Metrics

  • Analytics to see AI CSAT, hold time, AHT, Missed Calls, etc
  • With automation & less agent volume, all speed metrics improve
  • After Hours handling solves missed calls 
  • Agents have time for important calls, driving CSAT boosts

Retention

  • “Save” returns, cancellations
  • Suggest alt step, offer discount
  • Collect reasons automatically
  • As high as 20% LTV increase

Marketing

  • Turn callers into conversions
  • SMS subscribe, app, brand quiz
  • Personalized offers
  • Generate direct growth from CX, automatically

Direct Sales

  • Identify sales opps for queue
  • Detect items in cart
  • Final sale $
  • Measure sales with AI analytics

Benefits

Big Savings & Higher CSAT?!? Yup & Then Some

Directly drive retention, marketing conversions, and revenue. 

See how brands like yours have done it with Flip.

INTENT HANDLING

This Is How Flip Resolves Your Most Common Calls

Go live with your first intent in 30 minutes.

Curious About The Results You’ll See With Flip?

Of course you are. From higher CSAT and massively reduced missed call rate, to transforming the phone channel into a revenue driver, brands just like yours have seen some eye-popping results with Flip. Check out their stories.

IMPLEMENTATION STEPS

No team? No budget? No problem.

Get started for free. Flip is easy to try – and it doesn’t require big roadmap space or pre-approved budget. Be up and running in 30 minutes and fully Flipped in just a few days.

Step 1: Listen Mode

  • Get Intent Distribution & Free AI Analytics
  • Build Business Case for Automation
  • Launch for Free

Step 2: Automation

  • Turn on High Opportunity Intents based on Listen Mode Results
  • Instantly Reach 25%+ Automation
  • Improve CX & Agent Experience
  • Get a Shared Slack & Dedicated Flip CSM, Build Over Time

Step 3: Outcomes

  • Caraway Home Reached 80% Automation
  • True Classic’s CX Team Saw A Sales Lift for their Phone Channel
  • Bonafide Increased Retention by 12%
  • Helix Sleep Drove SMS List Growth

Pricing

OUR KICKASS PRICING MODEL

Adding AI to your phone channel shouldn’t be a headache. Flip is super lightweight, and the set up is quick and simple. Pricing is performance based along with a small monthly platform fee. And there’s zero risk to getting started.

Flip’s AI is ready for prime time – and our pricing model proves it.

$0

Integration

Plus, zero team training needed.

FREE

Get Started

For your first 14 days.

$1.50

Per Automated Call

No charge if the call is forwarded.

Calculate how much you would save with Flip.

Savings Calculator 2023

*Assumes an average cost per call of $5, 40% automation rate, and a cost of $1.50 per automated call with Flip.

Kickass Content

WHAT WE’VE BEEN UP TO LATELY

Not ready yet? We get it. Take a gander at our latest content to learn more about who we are and what we do.
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