For Minicab Services, selecting an automated phone solution was as much about partnership as it was about functionality. The team needed a system that could evolve, and a partner who would remain closely involved throughout setup, transition, and day-to-day use.
As Minicab Services worked through the initial setup of Flip and later again to make the transition to a full conversational system – Flip focused on keeping the experience clear, manageable, and aligned with their operation.
Setting the Foundation
From the earliest conversations, Flip brought momentum to the work while remaining thoughtful and attentive to Minicab Services’ needs.
“We honestly can’t say enough good things about the support we’ve received,” said David Nicholls, General Manager of Minicab Services Ltd. “From the very first stages of the setup, their guidance and hands-on support stood out straight away. Everything was explained clearly, nothing ever felt rushed, and we always felt confident knowing we were in expert hands.”
As the system went live and became part of daily operations, that same level of involvement continued.
“What really makes the difference is their dedication and responsiveness,” David said. “No question ever felt too small, help was always just a call or message away, and issues were addressed quickly and professionally.”
For a phone-first operation like Minicab Services, that reliability made all the difference.
“It truly felt like they were invested in our success,” David added. “Not just delivering a product, but making sure it worked perfectly for our operation.”
Moving Forward Without Friction
The transition to Flip’s full conversational system was led by Growth Manager Levi Towell, carrying forward the same hands-on partnership Minicab Services had come to expect.
“When it came time to transition to the full conversational system, the process was handled so smoothly that it removed what could have been a stressful change and turned it into a genuinely positive experience,” David said.
Throughout the transition, Flip’s team stayed closely involved to ensure the system worked smoothly as Minicab Services switched to Cab9 for dispatch. Senior Growth Manager Kelly McFall guided the process, keeping everything cohesive throughout.
Impact Where It Matters Most
As the system continued to support daily operations, the impact became clear.
“The level of service has been first-class from start to finish,” David said. “The impact on our day-to-day operations has been hugely positive.”
Calls were handled more consistently, the phone channel felt stable, and the team could focus on running the business, knowing support was there whenever it was needed.
Today, Flip supports Minicab Services by automating over 60% of inbound calls, helping the team manage demand while maintaining a dependable caller experience.
Why Minicab Services Recommends Flip
“We wouldn’t hesitate to recommend Flip to anyone looking for an IVR solution backed by outstanding people and exceptional service,” David said.
For Minicab Services Ltd, Flip wasn’t just a system they implemented. It was a partnership that showed up at every stage – with clarity, responsiveness, and care.
