HUNDREDS OF HAPPY CUSTOMERS, MILLIONS OF SUCCESSFUL CALLS
We’re hyper-focused on one thing: fixing the phone channel for retail eCommerce, healthcare, and transportation brands.
HOW WE GOT STARTED
BUILT TO CHANGE THE EXPERIENCE OF CUSTOMER SERVICE CALLS
Flip’s founders Brian Schiff and Sam Krut met at Cornell and built a ride-hailing app. That’s where they realized there was a bigger problem worth solving: the universal pain of calling customer service.
What began as a simple insight—that phone support needed a modern solution—is now a platform that helps hundreds of brands automate millions of calls every week.
No more endless menus. No more button presses. No more hold queues. No more robotic experiences. Just real support, automated the right way with Voice AI.
That’s why Flip was born – to flip phone customer support from a pain point to an awesome experience.
WHY VOICE
Voice is the highest-stakes support channel for retail eCommerce, healthcare, and transportation brands – yet it’s also the channel most neglected by modern automation platforms.
It’s the channel your customers turn to when they need help urgently, so we built Flip to do what no legacy IVR or “omnichannel” tool could.
Natural, modern Voice AI that doesn’t sound like a robot from the last century
Fast deployment – no bot-building, no coding, no 30-step workflows
Instant value for call-heavy industries where speed > everything
Vertical-ready smarts that handle the calls brands actually get
“Flip became an easy choice. It solves a problem that everyone can relate to with phone support being a broken process for consumers. It tackles a need every business has in helping drive LTV with customers and ultimately providing efficiency with their experience and it has the right people behind it.”
– Kevin O’Connor, Managing Partner at ScOp Venture Capital
Huge thanks to Bullpen, ScOp Venture Capital, Forum Ventures, Next Coast Ventures, Ridge Ventures, and Data Point Capital.
“The ‘apply AI to everything’ strategy is already showing cracks inside the enterprise. Flip demonstrates where AI delivers actual value: deep vertical expertise, operational integration and measurable outcomes. They’re not adding AI to the call center - they’re redefining it.”
– Mike Smerklo, co-founder and managing director of Next Coast Ventures.
Huge thanks to Bullpen, ScOp Venture Capital, Forum Ventures, Next Coast Ventures, Ridge Ventures, and Data Point Capital.
“While the market is still experimenting with AI concepts, Flip is already operating at an industrial scale. Processing 20 million calls a month for 250 global brands proves that deep vertical integration is the only way to solve complex service workflows. We invested because Flip is the clear category leader delivering measurable value today.”
– Alex Rosen, Managing Partner at Ridge Ventures
Huge thanks to Bullpen, ScOp Venture Capital, Forum Ventures, Next Coast Ventures, Ridge Ventures, and Data Point Capital.
Our Investors
