AI CALLS THAT DRIVE OUTCOMES
No more “press 1 for scheduling, or press 2 for billing.” Voice AI is 24/7/365 support, and it understands and helps your patients – from booking to bill payment & beyond.
Core Capabilities
MODERN VOICE AI, BUILT FOR URGENT CARE
Flip quietly launched our healthcare product last year – and today, we’re answering calls for hundreds of urgent care locations.
No flow-building. No prompt writing. No engineering. All of the AI training, workflows, and integrations are native to the Flip platform.
CASE STUDIES
OUR CUSTOMERS SAY IT BETTER
See the results, and hear from the providers who were our earliest adopters. They’ve proven that Flip’s Voice AI delivers increased visits, collections, and cost savings.
“We have +100,000 calls per month, Flip has helped us take half of those calls off of our front desk. Flip allows us to do things like tell patients available times, schedule appointments, explain bills and much more.”
Timothy Kiss
VP, CRH Healthcare
- 50% OF CALLS AUTOMATED
- 100k APPOINTMENTS GENERATED
- MISSED CALLS FROM 50% to 5%
CRH Healthcare
CRH was the first Urgent Care group to use Flip, starting with 5 locations in March, now live across all 100.
“We’re seeing an uplift in walk ins from answering the phones! And for collections, I told our CEO that Flip had collected $26,000 in 2 weeks – he said ‘holy sh*t’.”
Demie Alonzo
Head of RCM, Sterling Urgent Care
- STAFF REDUCTIONS WITH FLIP RESULTS
- +50% OF CALLS AUTOMATED
- 1 COLLECTIONS CHANNEL (OVER SMS, EMAIL)
Sterling
Sterling Urgent Care owns 21 clinics & growing across Idaho, Utah, Wyoming and Montana. Flip customer since Summer ‘24.
“Switching on Flip reduced our inbound calls by 40%, that leads to employees actually doing the tasks they were assigned to do rather than taking phone calls.”
Jarod Boissonneault
VP RCM, ConvenientMD
- 40% OF BILLING QUESTIONS ANSWERED
- FLIP COLLECTIONS 2X SMS & EMAIL
- MISSED CALLS FROM 30% to 5%
ConvenientMD
ConvenientMD owns 49 clinics for both Primary and Urgent Care, based in the Northeast. Flip customer since Summer ‘24.
“Flip was incredibly easy to setup and get running. Within the first few days we collected +$15,000.”
Candice Jones
COO, Kittitas Valley Urgent Care
- WEEK 1 AUTOMATION 40%
- 50% CURRENT CALL AUTOMATION
- MISSED CALLS FROM 40% to 5%
Kittitas Valley Urgent Care
Kittitas Valley operates 3 locations across Washington State, and was Flip’s first smaller group customer.
Benefits
IT’S ABOUT OUTCOMES
ON THE METRICS THAT MATTER
Increase Visits
- Increase Visits by +15%
- Eliminate missed calls & get patients what they need to come in
- Drive repeat visits
- Fully integrated with Experity & Clockwise
Improve Collections
- Reduce bad debt by +25%
- Call outbound to collect with Branded caller ID
- Explain and answer billing related questions
- Update details, request invoices, etc
Save Money
- Automate 50%+ of calls
- Reduce any excess phones-related headcount
- Flip handles front desk, billing, and occmed calls – appts, FAQs, labs, prescriptions & more
INTENT HANDLING
REPLACE YOUR OLD PHONE BOT WITH A MODERN VOICE AI EXPERIENCE
No more missed calls, infinitely scalable (hello, flu season!), and standardized care for your patients. Flip’s got 25+ automations out of the box – here are some of our favorites:
[FRONT DESK]
SCHEDULE VISITS
Flip is integrated with your EMR to access patient records and PM system to see current wait time information, appointment availability, and more – so your callers can schedule without talking to your staff.
- Easy configuration per location
- Decide how to handle new vs returning patients
- Submitted as “Online” booking to get the rest of your pre-visit experience
- Offer a text for callers who prefer to finish online
[FRONT DESK]
LABS
Our EMR integrations allow us to see the status of lab results – so we can keep callers in the loop without bogging down your front desk and clinical staff.
- Confirm patient identity via phone number, name, DOB, etc.
- Share the current status on whether the lab results are complete
- Leave a note for staff that the patient called
[REVENUE CYCLE MANAGEMENT]
OUTBOUND COLLECTIONS
Flip can help you collect more outstanding patient responsibility, AR faster and for cheaper with high quality outbound calls.
- Choose where in your dunning schedule we call
Branded caller ID so they know it’s you - EMR integration so we can answer any questions about the bill
- RCM platform integrations to text link for payment
[REVENUE CYCLE MANAGEMENT]
EXPLAIN BILL
Flip can handle all your billing calls – from answering questions, to updating information, to converting to payment.
- Automate billing-related calls whether through front desk or direct billing line
- Flip will handle half of calls so your team doesn’t need to
And best of all, you collect more, faster!
IMPLEMENTATION STEPS
ONBOARDING NEW TECH HAS NEVER BEEN EASIER
24/7 Support | Dedicated Customer Success Manager | Self-Serve Portal
Week 1: Listen Mode, Launch & Review
Analyze current calls to discern opportunity.
Week 2: Launch Initial Use Case & Intents
Instant impact, ~30% automation.
Week 3: Expand Use Cases & Impact!
Drive revenue, collections & savings.
Integrations
ALREADY INTEGRATED WITH THE TOOLS YOU USE
Pricing
SIMPLE, NO-RISK PRICING
No money upfront. We handle all the set up. We take accountability for delivering the results. And you can cancel any time.
Want to see how Flip can drive revenue, collections, and cost savings? Download our impact calculator now, or play around with our cost savings calculator below.
$0
Integration
Plus, zero team training needed.
FREE
Get Started
For your first 14 days.
$1
Per Automated Call
No charge if the call is forwarded.
Calculate how much you would save with Flip.
Savings Calculator - HEALTHCARE
*Assumes an average cost per call of $10, 60% automation rate, and a cost of $1 per automated call with Flip.
Kickass Content
WHAT WE’VE BEEN UP TO
Weekly product releases, lots of events, and loads of case studies to peruse. Get to know us a little better.
Weekly Product Releases
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Upcoming Events
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Case Studies
Curious about the results brands like yours are seeing with Flip? Get the deets here.