From new dates, to shared laughs, to the phone calls your customers are counting on – connection is what keeps you warm through the winter, and no one wants to face it alone.
This Valentine’s Day, whether you’ve found “the one” or you’re still searching, Flip is here for the moments that matter. Its dating-profile stats? No mixed signals, no ghosting, and no waiting by the phone.
So what does “the one” actually have in common with a great phone experience?
It takes more than grand gestures or flashy promises to get sparks flying. It’s the basics, done exceptionally well: the kind of consistency you don’t notice until it’s gone, a calm presence that doesn’t flinch when things get hectic, and the quiet confidence of knowing someone’s there no matter the moment.
The best phone experiences work the same way. They don’t disappear after business hours or panic when demand spikes. They’ll be by your side for peak moments and they’ll never leave your customers wondering whether anyone’s even listening.
That’s where your old IVR is falling short. They promise availability, then leave callers stuck in loops, chasing dead ends, or handed off to chatbots without answers.
So, this cuffing season, choose Flip – the phone experience that always shows up.
ALWAYS AVAILABLE
Customers don’t plan when they’ll need help from your brand. They call after hours, on weekends, from different time zones, and at moments that are urgent. Nothing kills the mood faster than “call back tomorrow.”
Flip was built to be there regardless.
Across 2M+ calls per week, Flip helps brands keep the phone channel on around the clock – automating the simple calls while maintaining the strong customer outcomes your CX team strives to deliver. On average, Flip automates 51% of calls end-to-end, and reaches 69% serviced automation, meaning more callers get what they need without waiting on hold.
Turns out, there’s plenty of Flip to go around. And no, it’s not complicated, just a really good partner.
At Caraway Home, Flip automates 75% of inbound phone traffic across high-frequency, time-sensitive requests – the calls that escalate fastest when they go unanswered. From cancellations (80%+ automated) and order status (75%), to returns, missing deliveries, and damaged items (up to 90% automated), Flip keeps things moving when volume spikes.
With 13cabs—Australia’s largest taxi fleet—Flip helped the team go from struggling to meet SLAs to answering 100% of calls within their target window, instantly automating 90%+ of daily call volume at scale. As the 13cabs team puts it, automation didn’t just meet expectations, it exceeded them, delivering results beyond what most systems can achieve in a complex, multi-fleet operation.
And in healthcare, Flip doesn’t make you wait. At Kittitas Valley Urgent Care, the system was live within days, generating $15,000+ in collections in the first few days alone with no added pressure to the front desk.
No “ available during business-hours only.”
No “email us instead and we’ll get back to you in 24-48 hours”
Just support that shows up when it’s needed and in the channel it’s sought in.
Because availability isn’t a perk.
It’s a mandatory requirement on your dating profile.
BUILT TO MEET THE PARENTS
Peak moments are where phone experiences are truly defined.
For e-commerce brands, demand doesn’t trickle in politely. It piles on. Holidays, major promotions, shipping delays, and last-minute gift panic can compress days’ worth of calls into just a few chaotic hours.
In healthcare, the same pattern shows up with flu, cold, and allergy season, when call volume spikes almost overnight, and changes season by season.
In transportation, demand centers around events and time-sensitive moments, requiring phone lines to flex hour by hour.
Across industries, the phone has to be ready for sudden surges. These are the moments when other phone systems leave you hanging and fail your hard-won customers.
But not Flip: steady, responsive—dare we say, romantic—and unshaken by peak demand. It is the definition of a green flag when volume heats up. Flip has got your back, scaling with you when volume surges – delivering the same impactful automation no matter how many calls are coming in.
Reliable enough to bring home for the holidays, and trust it’ll make a good impression.
NEVER LEAVES YOU ON READ
Nothing hurts trust like silence.
When your customers pick up the phone to call your brand, they’re looking for acknowledgement: an answer, a clear next step, or some sign that someone’s actually listening.
Flip will never ghost. With automation covering 200+ of the most common reasons customers call, every interaction gets a response – whether it’s an order update, booking a ride, scheduling an appointment, or a quick account fix. No calls disappearing into voicemail or wondering what happens next with Flip.
The best phone experiences don’t leave you guessing.
If you’re looking for a true match this Valentine’s Day, raise the standard. Choose the experience that shows up, follows through, and doesn’t flake when things get serious.
EASY TO LOVE
The best relationships don’t feel like work.
Ease shows up in small ways: getting what you need without friction, moving forward without unnecessary steps, and never having to explain yourself twice just to get an answer.
That same ease should define the phone experience. By automating a significant share of inbound calls—from “where is my ride?” to subscription changes—Flip removes friction before it ever becomes noticed. Interactions resolve faster, transfers drop off, and conversations stay focused on outcomes instead of process.
When everything flows this way, nothing feels forced.
That’s how you know it’s true love.
THE ONE YOU CALL BACK
At the end of the day, great relationships and great phone experiences are built the same way: on consistency, trust, and follow-through.
The phone channel is often where expectations are highest and patience is thinnest. It’s where customers call during peak moments, after hours, and when something has already gone wrong.
Flip was built for those moments. It’s a partner that will stay available when others go offline – a date that would hold steady when volume spikes and a love that will make things feel easy instead of exhausting.
So this Valentine’s Day, if you choose Flip, you can keep the walking papers tucked away.
Because when you find the one, you don’t keep searching.
You call them back.
-Catch you on the Flip side!
