This week’s release is for all you data geeks.
The analytics area of the Flip portal has gotten a massive makeover – and this week, Customer Success Manager Jeff Robie takes us on a tour through the Performance dashboard.
This dashboard displays a wealth of data points: everything from Flip’s impact, to our Voice AI’s quality, to caller context, and individual intent handling performance.
With all this at your fingertips, you’re immediately able to see how Flip is benefiting your phone channel, but also able to see the intents that present opportunities for increased automation.
You can also get granular, with many of the widgets offering a drill down option so you can dig into the nitty gritty of it all.
You’re able see just how efficient your phone channel is – and export the data for easy reporting.
And all of it is in an easy to navigate, comprehensive format. Oh, and it’s pretty. It doesn’t get much Flippin’ better than that.
Join Kristina on this fast-paced deep dive of the Performance dashboard – and stay tuned for next week as we explore Caller Context and our Call Explorer.
Want to see how Flip can help brand? Let’s chat.
