“Warranty information.”
That’s it. That’s all a caller has to say.
And when they do, Flip won’t just tell them where to find the information – it’ll list off the warrantied items the caller has with a brand, and offer to assist them with starting a claim, as well as offer to text them the info so they have it.
This rapid resolution is what this week’s release is all about – and it’s made possible through a simple integration (built fully by Team Flip’s brilliant engineers). Wherever your brand stores their customers’ warranty data, if it’s accessible via the web, we can hook in and fetch the data when your customers call about their warranty.
It’s one of those beautifully elegant solutions to a problem that can be a headache for brands and for their agents.
What’s more, the caller gets just what they need in a simple exchange that takes about a minute.
There’s no waiting on hold to get to an agent. No biding time while the agent searches systems to find the caller’s covered items. Flip fetches the info in no time at all and delivers it to the caller in seconds.
Hear what this sounds like to the caller in this week’s release video. Kristina gives a bit of back story on how this update came about and what a brand needs to do to get this update turned on for their callers, and shows off her new hair.
Are you a brand that offers warranties on your goods? Let’s Flip your phone support – go on and give your callers an early Xmas gift. Book time now.
