‘Tis the season for all of the sales on sales on sales jingle jangle.
Everyone is a shopper these days with the gift giving season upon us. That, of course, means a swell of support calls – it’s called “peak season” for a reason, right?
The good news is that Flip is infinitely scalable. No matter how much your call volume goes up, Flip can handle it and save your brand from having to hire a bunch of seasonal agents.
BUT, that’s not what this week’s release is about.
This week, we’re putting a cherry on top. Yes, Flip can handle all your tier 1 calls no matter how great an influx of them you get this season. It can also encourage those callers to click back over to your website to shop.
We’ve covered Flip’s ability to deliver promotional messages at the start of each call. What’s different now is that you can shift that messaging to after Flip completes the intent handling.
Your customer calls in. Flip greets them by name then asks how it can help. Flip and your customer resolve the issue (FLIP YES self serve support). Then Flip says “we’ve got a sale going on – want me to text you a link to the collection?” Your customer says yes, gets the link, then gets back to spending money with your brand.
It’s a beautifully helpful experience for the caller – and it gets you brownie points with your customers, and hopefully some $$$ money, too.
Cheers to that.
There’s still time to get Flip up and running ahead of Black Friday / Cyber Monday. If you’re ready to get started, book time with us here.
Until next week!
