If you saw last week’s release, you got to see how to set up Helpful Handoffs between Flip and Gorgias in the Flip portal.
Check it out here if you haven’t seen it yet.
This week’s release completes the picture, with a call demo and how a helpful handoff ticket looks in Gorgias.
The end result?
Your customers get immediate support with Flip, then are transferred to an agent equipped with all of the details of the call before they got it for any intent your brand wants escalated.
All of that means your customer gets the resolution they need a whole lot faster, because context is everything when it comes to support.
“The Helpful Handoffs feature has been a huge help in adding critical and relevant information to agents,” said Flip Customer Success Manager Stephen Kelly. “This information enables agents to assist callers immediately without having to confirm call reasons, account IDs, and more.”
Beyond that, this feature demonstrates so well how the different tools in your tech stack can work together to give your customers the support they deserve from your brand. Tools that talk to each other to make things better are the tools worth adding.
Watch Kristina show off what this all looks like in Gorgias based on a demo call in this week’s release video.
And if you’d like to see how Flip can help your brand, book time with us here.
