Kristina here 👋
Jumping across the pond into updates to our transportation and taxi product.
What I love most about these updates is how much more natural they make booking calls feel to the caller.
Whether the caller didn’t hear what Flip said, or asked it to repeat itself, Flip understands and continues the conversation by reiterating – picking up right where things left off to get the caller booked just that much quicker.
Flip understands “can you repeat that,” “apologies,” “beg pardon,” and rapidly acknowledges and repeats the question.
In these instances, a great caller experience hinges on clear and natural communication. And these updates ensure the caller gets what they need without frustration or confusion.
Additionally, Flip can also recognize when a caller has previously placed an account booking, and adjusts its call flow accordingly.
Flip proactively asks if they are calling to make a booking on their account – expediting the booking process and catering to the caller’s unique needs all at once.
These updates are made possible by the loads of call data Flip has. Our Voicebot has learned a thing or two about how to naturally interact with callers during the booking process, and these updates are proof of the pudding.
In this week’s video, you’ll hear these updates in action – nevermind my rambling about mythical creatures and my terrible wallpaper.
If you’re curious to learn more about our conversational calls and what Flip can do for your fleet, feel free to book time with us here.
