21 November, 2024
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The Premier Voice Automation Tool For Transportation & Logistics

Flip automates 75-90% of calls for 300+ fleets, call centers, and medical transport coordinators to instantly boost call center efficiency and grow their business.

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Core Capabilities

KICK YOUR OLD IVR TO THE CURB

Flip can handle all inbound call enquiries, with no capacity limits. It’s low effort, high impact support that ensures superior customer experience 24/7.

Explore Core Capabilities

FLIP + YOUR FLEET

DRIVING REAL RESULTS

Our team has been part of the transportation industry for years. We are likely already integrated with your current tech stack, and—if not—are set and ready to rapidly integrate with any of your systems.

We understand your specific needs, and are built to offer the benefits that matter most to you. That’s why Flip is automating over 90% of phone calls for some of the largest fleets in the world.

Boost Revenue

Flip is the #1 revenue generator for our customers. Why? Because, we’re the #1 source for scheduling bookings.

Save on Costs

Reduce tech overhead and staffing costs.

Improve Utilization

Reduce no shows and late cancellations. Reallocate agents to where they’re needed most. And, increase your margins by making sure every vehicle —every mile—is filled.

Accessibility

Expand 24/7 access in multiple languages & dialects. Ensure that every caller gets immediate help, based on their unique needs.

24/7 Access For Inquiries

Expand your hours to meet your callers’ needs any time of day or night, with unlimited AI agents. Let Flip be the staff member who is always on.

Meet Your KPIs

Improve on time performance, offer zero hold time, and eliminate fines.

Better Service

Flip your fleet, and give your callers and staff the most seamless experience from start to finish.

LAUNCH IN MINUTES

Built For Transportation & Logistics

Flip is integrated with the major dispatch systems you’re already using, and—should you prefer a custom integration—we’ve got you covered there as well.

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Benefits

Kick Your CUSTOMER EXPERIENCE Into High Gear

Flip provides instant resolutions to caller inquiries and eliminates hold times – all while delivering immediate savings.
“It’s the best decision I’ve made in terms of my operations and the needs of my company to improve our automation.”

Will van der Linde

President, Old Dominion
Transportation
“The phones stop ringing, but the business keeps coming! Seriously! Most impactful technology I’ve ever implemented for my business since automated dispatch.”

Terry O’Toole

General Manager, WHC Worldwide
“The team at Flip are true experts in their field. We were able to migrate all our fleets to their IVR solution within three months with exceptional automation results. Their team's professionalism, accessibility, and friendly approach made the collaboration both efficient and enjoyable. Flip continuously learn and innovate, and ensure they deliver cutting-edge solutions.”

Reenu Bhasin

Project Manager, A2B Australia
“I am one of Flip’s first customers and swear by the product and more importantly the team. It’s been an honor to share the journey, and a great success for our business.”

Ivan Gonzalez

Project Manager, Yellow Checker Cab Company
“We’re dedicated to leading the way in innovation and excellence, and Flip empowers us to not only provide an exceptional customer experience, but also achieve significant cost savings.”

Uday Kumar

Alberta, Coop
“Every modern fleet needs Flip. It’s a guaranteed way to reduce costs and give your riders a great experience where they most choose to contact you — over the phone.”

David Hunter

Chief Executive Officer, Take Me
“Flip is fast. It’s efficient – and it makes everybody’s life easier. 40% of our cash customers are booking through Flip. That’s huge savings when you think about it. No one has to answer the phone for someone to book a ride.”

Judy Swynstun

President, Hampton Road Transportation

INTENT HANDLING

THIS IS HOW FLIP RESOLVES YOUR MOST COMMON CALLS

[SAVINGS] [SALES] [MEDICAL TRANSPORT]
SCHEDULE TRIP

Flip can automate ASAP bookings, future reservations, fixed phones, account rides, advanced locations and more.

  • Capture custom information such as Pickup, Destination, Name, Time
  • Restrict overbooking, provide ETAs and price in advance
  • Capture a credit card for the booking
  • Ask extra questions or provide extra info if pickup is at an airport, hotel, sporting venue, or more

[SAVINGS] [NO SHOWS]
ACTIVE RIDE CALLS

Give callers a real-time ETA and allow automated booking adjustments, improving the rider experience and reducing no shows.

  • Give dispatch status, get a wait time, provide vehicle information and ETA
  • Ability to modify their bookings with cancel, release & edit
  • Ability to do more with additional bookings, quotes & confirm ride options
  • Ability to call their driver (recorded call, masked personal information)

[SAVINGS] [NO SHOWS]
LATE CALLOUTS

Flip has a full suite of callouts to ensure that riders are kept up-to-date, and that drivers don’t waste time on no-shows.

  • Choose your callout triggers & frequency
  • Notify dispatch & drivers of call outcomes
  • Allow callers to cancel or modify on-call
  • Leave voicemails if there is no answer & cancel booking after multiple unanswered calls.
  • Full analytics on callout performance

[SAVINGS] [SALES] [CX]
HANGUP CALLOUTS

We care about all of your callers – even the ones we don’t automate. Flip will call back any customer who hangs up before scheduling.

  • Configure who to call and when
  • Instantly escalate to live agent to ensure a good experience
  • Leave voicemails if there is no answer
  • Bypass Flip if the caller rings back within the hour
  • Get full analytics on callout performance

[SAVINGS] [DRIVER RETENTION]
DRIVER SUPPORT

Give drivers a custom experience so they can self-serve their needs and quickly access dispatch support. This creates efficiency, getting your front line the information they need – without wasting a minute on hold.

  • Connect the driver with the client
  • Request additional information on their currently assigned booking
  • Request a no-show and automate a call out to the client
  • Charge a credit card for services

Go live with your first intent in 30 minutes.

Curious About The Results You’ll See With Flip?

Of course you are. Take a look at what brands like yours have seen.

IMPLEMENTATION STEPS

Trust Flip’s transportation team to get you automating today

The Flip team is made up of experts with extensive experience in every area of the industry. Our team understands your world, and we’re here to support you 24/7/365.

Let’s talk about the level of automation your fleet could see with Flip.

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