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Leveraging The Right Tech To Cut Costs & Serve A Growing Market

by | Mar 15, 2023 | Blog, Perspectives

As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions.

One area that is often overlooked? The use of Voice AI in customer service

Take call center costs. Agent staff shortages and the need to curtail labor expenses can represent up to 95% of a company’s contact center costs (Gartner).

Luckily, the right automation can flip that number on its head.

It’s no surprise, then, that Gartner projects one in 10 agent interactions will be automated by 2026 – creating a call center where agents are more efficient and effective, and improving customer experience.

Growth = Accessibility For All 

So, Voice automation can help reduce costs associated with staffing call centers. Check. But, it can also provide an essential service to a largely underserved market: those with disabilities.

According to a report by Stratview Research, the Voice Recognition Market is expected to reach US$ 9.79 Billion in 2028, growing at a CAGR of 15.23% during 2022-2028. 

This rapid growth is driven by an increasing demand for Voice-enabled devices and rising adoption of Voice assistants, such as Amazon’s Alexa and Apple’s Siri.

But it’s not just the technology itself that’s driving this growth. 

Approximately 1.3 billion people worldwide have some form of disability, and—as more and more people with disabilities come online—the need for accessible technology is becoming increasingly critical.

It’s a huge market – one that simply can’t be ignored. And Voice automation can play a pivotal role in helping your brand meet its needs. 

Consider The Following:

  • Those who are blind or have limited vision rely on Voice commands to navigate websites and make purchases. 
  • Those who have difficulty using a keyboard or mouse can use Voice commands to control their devices. 
  • And, for those who have difficulty understanding or using written language, Voice can provide a lifeline for accessing information and services.

By leveraging the power of Voice to serve a growing market, the C-Suite not only cuts costs now, but positions their businesses for long-term success. 

It’s important to note, however, that simply implementing Voice automation is not enough. 

In order to truly serve the needs of this market, businesses must also ensure that their Voice systems are fully accessible and compliant with standards such as the Web Content Accessibility Guidelines (WCAG). 

Bottom line: As more and more consumers are coming to rely on Voice as a primary means of interacting with technology, those companies that have embraced this technology will be well-positioned to capture a significant share of the market.

We Can Help

This is where Flip CX comes in. 

Unlike most AIs, we provide an easy to implement tool that doesn’t require any code or flow building exercise – which makes it easy for businesses to navigate and customize to their specific needs.

Flip CX takes little to no time to set up, and the cost to implement is $0.

Additionally, Flip’s AI technology is specifically designed for customer service, ensuring that businesses are able to provide efficient and effective support to their customers – all customers. 

This, in turn, leads to massively improved customer satisfaction and loyalty and—ultimately—increased revenue for the business.

So, if you’re looking to cut costs while still improving customer service, it’s time to start thinking about what Voice can do for your business. 

We’re Flip CX, and we’re ready to help.