Events
Who doesn’t love an event? Flip sure does. You’ll find listings for where you’ll find us, where we’ve been, and replays of our digital events here.
Webinars
Digital Events
How 3 CX Leaders Made Peak Season The Most Successful One Yet
Bespoke Post’s Brian Kaufman, Everlane’s TJ Stein, and Daniela Perez joined Flip CX’s Shawn Li to talk about learnings from Peak Season 2023 and what they’re doing now to crush 2024.
Back To The Customer Awards: Winners Announcement Event 2023
B2C judges and host Shawn Li gathered to announce the winners of Best Brand, Frontline MVP, and CX Leader of the year in this first-ever awards ceremony for the best of CX in the DTC space.
How True Classic Went From 60% to 4% Call Abandon Rates in 1 Week
True Classic’s Breanna Moreno joined our own Sam Krut for this timely and informative convo.
Chestnuts Need Not Roast: How To Save Your Stack & Your Agents From Burning Out This Peak Season
Flip CX CEO Brian Schiff hosted SSENSE’s Connor McComb, Siena.AI’s Lisa Popovici, and Partner Hero’s Hosam Hassan to talk all things prepping for peak season.
BIGGER THAN CHATGPT: HOW GENERATIVE AI WILL TRANSFORM E-COMM CX
Who doesn’t love a digital event? We sure do here at Flip. You’ll find our latest recordings below. And yes, we used to call them “webinars,” but the times they are a changin’ and we are INTO IT.
AI UNCHAINED: RADICAL REINVENTION OF CX IN THE GPT ERA
How can you capitalize on advances in AI to improve customer care and reduce costs in retail and e-commerce? That’s just what Flip CX cofounder and CRO Sam Krut discussed with CX Effect‘s Andrew Pryfogle.
CUSTOMER EXPERIENCE STRATEGIES FOR THE LTV ERA
UNTUCKit‘s Mike Vroom, Jeff Reekers formerly at Aircall, Kustomer’s Vikas Bhambri, and Flip’s own Brian Schiff discuss how UNTUCKit drives LTV, how to leverage data to operationalize LTV, and why Voice and Voice Automation should be a part of your plan.
AI+BPO WEBINAR: WHAT YOUR BRAND IS RISKING BY NOT LEVERAGING BOTH NOW
OP360’s Michael O’Neil, Thankful’s Reyna Juan, and Flip CX CRO Sam Krut talk about how brands can strategically scale their operations without scaling up their costs.
BIG FLIPPIN’ REVEAL
FLIP YOUR CX & EX FOR A COMPETITIVE ADVANTAGE IN THE RECESSION
CX Expert Jeannie Walters joins CEO Brian Schiff to discuss why customer experience and employee experience should be your business’ first line of defense when times get tight.
THE MODERN CX TECH STACK
How Brooklinen and Flip CX—formerly RedRoute—deliver better customer experiences through call automation.
Flip Events