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‘Tis The (Peak) Season! Is Your CX Team Ready?

by | Nov 4, 2022 | Perspectives

Well, that’s that. Halloween is over. All the spooks and ghouls have returned to their demonic domains, and my children are beginning to come down from their horrifying sugar high. Nothing left to fear. Right? 

I hate to be the bearer of bad news, but if you’re in e-commerce you already know the scariest time of year has just begun… 

It’s peak season, y’all. And hoards of demanding customers will soon be flooding your phone lines with requests – haunting your CS agents with WISMO queries and unintentionally (we’re sure) sucking the holly jolly right out of their shifts.

Is your CX team ready? 

If your stomach just did that “Oh &*%! I’m not prepared for today’s pop quiz!” bungee drop, not to worry. There’s still time to bring your busiest time of year back into the realm of joyful and triumphant.

How? Oh, am I ever glad you asked. 

The answer is automation. Not just ANY automation, mind you. It takes the right AI – the kind that keeps the human side of things front and center. That means helping to manage massive call volume, saving employee sanity, improving CX metrics across the board, and gifting your org with a whole lot of saved cash.

And that’s where Flip comes in *cue hallelujah chorus.* 

I know what you’re thinking. “Ok, enough with the hard sell already. Even if Flip can do all that for our brand, the cost is going to be astronomical and the integration is going to take ‘til next Halloween, right?” Wrong. 

Let’s lay some quick groundwork on how Flip works.

Our AI handles the simple requests that come through (think WISMO, returns, exchanges, etc.), allowing your call center agents time to focus on the more complex queries. Essentially, we’re doubling your capacity without adding extra agents and keeping the ones you have happier. 

Happier employees equals lower churn rate and better CX. Better CX equals happier customers. Happier customers equals increased revenue and LTV. And that? Well, correct me if I’m wrong, but I’m thinking that equals a happier you. 

Now, let’s get back to your very valid concerns from earlier.

Great AI like this MUST come with a hefty price tag, right? Nope. With Flip, you only pay for the calls that we successfully handle. And those come to a whopping $1.50 each.

But that integration’s gotta’ be a nightmare… Au contraire, mon frère. We have integrations pre-built with the platforms already in your tech stack, which makes the implementation process “out-of-the-box” quick and easy. We’re talking 30 minutes to be up and running.

But you don’t have to take our word for it…

UNTUCKit chose to integrate our AI software one week—yes, ONE week—before Black Friday and the results were pretty darn spectacular. Results like 35% automation, 75% automation of WISMO, and 25% increase in operating hours.

And, fun bonus: when surveyed, callers that spoke to our bot reported equal CSAT to those that spoke with agents. 

So, if you’re ready to take your peak season from horrifying to heck yeah, click here to start your free trial.

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