Flip’s functionality around subscriptions keeps getting smarter and smarter, giving callers for those brilliant brands that have our Voice AI answer calls a better and better experience.
This writer, Kristina, is a subscriptions enthusiast, with ones for everything from mushroom matcha, to skincare, to dog food.
What can I (fourth wall be damned) say? I’m a Millennial. I love the comfort of knowing my favorite products will show up on my doorstep the same time each month. It feels like a little hug each and every time – I’ll happily take it.
Being as committed to subscriptions as I am, one thing that is and will always remain true for me is that I will be most loyal to those brands that give me all of the options I could possibly need to manage my subscriptions. For each option to self-serve subscription management a brand gives me, my LTV compounds.
So when I saw this update from our development team come through in a Slack alert, I jumped on it.
This newest functionality enables callers to cancel a subscription in an instant, with the resolution based on what the cancellation reason is.
The example I use in this week’s release video is being allergic to a product. In addition to being a subscriptions savant, it’s also true that I’m a person who is allergic to a whole slew of things.
I’ve been in situations before where I’ve had to cancel skincare subscriptions because I receive my first order and find it has Almond Oil or some bullshit in it that gives me hives or sends me into full anaphylactic shock. That if such a scenario happened with, again, one of those brilliant brands that let our voicebot answer their calls, the peace of mind it would give me that I could call and immediately cancel the subscription for the reason that it might kill me is immeasurable.
It’s the kind of support that will make me shop with such a brilliant brand again – because who knows, maybe I’m not allergic to all of their products and can start a subscription for something else. Little things like this can truly mean the difference between losing a customer for good or turning them into a repeat buyer.
Something to chew on as we near peak season. And if you want to give your customers the gift of superior Voice AI-powered phone support – we can get you up and automating well before Halloween so you’re ready to rock and roll through the heaviest shopping, and support, season of the year.
Book time with me here – let’s chat it out.
