Flip’s ability to help a caller often hinges on the details of that caller’s account with a brand.
It’s how we are able to tell the caller where their order is, or start a return, or modify their subscription, or help them start a warranty claim or book an appointment.
But what happens when a caller is dialing in from a different number?
Or maybe your brand doesn’t collect a phone number when a shopper places an order.
In either case, Flip won’t immediately recognize who the caller is.
With this week’s update, however, Flip can get an account match just by asking for the caller’s email address. They can spell it out, or spit it out – Flip will hear it, connect the dots, and know who the caller is in mere seconds.
And, of course, from there, get the caller on the path to resolving the issue they are calling about.
Oh, and if the email doesn’t quite clarify things, Flip can do an account match based on the caller’s order number.
In this week’s release video, Kristina shows off a test call demonstrating this functionality – and you’ll hear how it’s such a smooth process for the caller.
She also talks quite a bit about lizard people – because why not? It’s spooky season, after all. Time to get weird.
If you’d prefer to skip right to the demo, it starts at about the 4:15 mark.
There’s still plenty of time to get started with Flip ahead of the incoming holiday shopping season. If you’re curious how we can help your brand, book time with us here.
