“Conversational AI” has been a bit of a buzzword in 2024. But the beauty of it is really only when it’s applied to solve practical, everyday issues.
That’s what this week’s release is all about.
Imagine you’ve got a customer who has booked a ride – but they need to edit that ride. They call in. Flip answers, confirms your customer is calling about the ride they have booked, and then asks how it can help.
The caller says, “I got the address wrong. Can you pick me up at 25 State Street instead?”
Flip confirms the new pickup address, edits the ride, and tells your customer that their ride will pick them up in 8 minutes.
The ride has been edited, and without a single button press. Just conversation – as if the caller is speaking to an agent.
Flip can edit the date and/or time of a booking, the pickup or dropoff address, or even the rider’s name. And it’s a breeze for your customers.
Kristina showcases examples of Flip assisting a caller to edit the pickup location of their booked ride, as well as helping a caller adjust the pickup time for their ride so you can hear how smooth and simple the process is for real callers.
In addition to conversational ride editing, we’re excited to announce that Flip is now integrated with InfoCabs and Sherlock. So if your fleet uses them, let us know and we’ll get your integration set up.
If your fleet needs a conversational voicebot to automate bookings, schedule time with us here.
