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Healthcare Transportation, Meet Flip CX

I’m thrilled to announce that FlipCX is officially launching voice automation specifically designed for the Healthcare Transportation Industry!

Sounds Impressive. But What’s Voice Automation?

Customers call all day long wanting to schedule a trip to their appointment, cancel an existing trip, change their transportation provider, and much more. Flip can assist with all of these things—fully helping more than 50% of all callers— without needing a human operator.

How’d You Do It?

This has been an endeavor years in the making, developed in close collaboration with several Non-Emergency Medical Transportation (NEMT) brokers. And over the decade we’ve worked building voice automation solutions for transportation providers, we’ve learned what it takes to move people with care.

How Does It Work?

Flip’s solution is unique. While fully configurable, it’s already tailored to address the actual needs of healthcare transportation – fast. We can be implemented in days with your technology and phone partners, which means:

  • Flip offers better care for patients and more efficient operations for NEMT Brokers, Health Plans, and providers.
  • Orgs get the quickest ROI without disrupting current processes. One customer even said that Flip is ‘1 week to ROI!’

All of us at Flip are excited to set the new standard for voice automation in Healthcare Transportation. To “Flip” your call operations around for the better in 2024, reach out to me at!


Will and the Flip team

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