Ok, so that title is a doozy.
Could I, Kristina, have done better? Probably, but we’re going with it.
In truth, this week’s update is super straightforward – but somehow, writing a headline for it was tricky. Or maybe I’ve had too much sugar today and am crashing.
So blah blah, Peak Season, blah. This update is one of those, “oh yeah, those calls are a headache – so cool they can be automated” kinds.
And what kind of call is that? It’s the kind that starts to pick up around this time of year when shoppers are placing orders for multiple items, and sometimes those multiple items don’t ship from the same place at the same time, all in one box – the caller gets part, but not all, of their order and is left scratching their head.
Then they call you to ask what happened to the rest of their order.
But with Flip on the other end of the line, the caller hears the status for their whole order, knows when the rest of it will be delivered, and is offered to get those details sent to them via text for added peace of mind.
So helpful.
Your customer gets the complete info they called for in under a minute, and your agents stay focused on answering questions coming from shoppers who maybe haven’t placed their orders yet.
Hooray for that, yeah?
For info on how else we can answer calls about items missing, see this post on the resolution types you can choose from in our portal, and this one on resolving missing items via MMS.
Need help like this before the turkeys start gobbling? Book time with us here – we’ll get you up and running in no time.
