CASE STUDIES

Game On: How Rally House Flipped the Script on Customer Service

Rally House knows sports – and they know retail.  With 200+ stores across the U.S. repping every team under the sun, their customer service team fields all kinds of calls: […]

How HexClad & Flip Built Together To Scale Automation To 80% Of All Calls

Every once in a while a customer comes along who pushes a vendor forward. For Flip, HexClad has been one such customer. Founded in 2016, HexClad is used to being […]

Bye Bye Rotaries: How True Classic Turned The Dial On Their Highest Cost Channel

Love True Classic tees? You’re not alone. Founded in 2019 by Ryan Bartlett, True Classic is one of the fastest growing DTC clothing brands in the country. In just their […]

How Brooklinen Achieved A 30% Reduction In Hold Times

Explore the success story of Brooklinen as they elevate customer experience with Flip. With impressive results, including a 30% reduction in hold time and decreased abandoned calls, Flip proves to be ...

GNC SAW THEIR COST PER CALL DROP TO CENTS – HERE’S HOW

Discover how GNC, a global health and wellness leader, leveraged Flip [RedRoute] during the challenging times of Covid. With a 25-30% automation rate and streamlined call volume, Flip empowered GNC to...

JAXXON FREED UP THEIR AGENTS’ TIME BY AUTOMATING THEIR #1 CALL TYPE

Dive into JAXXON's success story, unveiling how they revolutionized customer support using Flip's automation. From achieving round-the-clock service to empowering agents with valuable time, discover t...

SNOW FOUND AUTOMATION TO BRAG TO THEIR BOARD ABOUT WITH FLIP

Explore how SNOW, led by founder Josh Snow, embraces customer-centricity with Flip's automation. By supplementing their call center, SNOW optimizes efficiency, allowing agents to focus on complex cust...

NO FTE, NO PROBLEM WITH AUTOMATION FOR THE CHRISTMAS LIGHT EMPORIUM

The Christmas Light Emporium, led by founder Darren Vader, relies on automation to fulfill its mission of bringing joy. With Flip, the company addresses the challenge of managing customer service effi...

How UNTUCKit Leverages Customer Experience To Drive LTV

Dive into UNTUCKit's success story, unraveling how they harness the power of customer experience (CX) with Kustomer, Aircall, and Flip to boost Lifetime Value (LTV). From consolidating support tools t...