WHAT WE’VE BEEN UP TO LATELY

Flip’s Analytics Dashboard Shows Call-Level Data More Detailed Than Any Other Platform On The Market

Here I go breaking the fourth wall again. Hi! It’s me, Kristina, popping in to say there’s really nothing out there that provides the level of call-by-call detail seen in […]

Flip’s Analytics Are Richer Than Ever – Watch As We Take A Deep Dive Through Our New Performance Dashboard

This release is for all you data geeks.  The analytics area of the Flip portal has gotten a massive makeover – and this week, Customer Success Manager Jeff Robie takes […]

Watch As Flip & Gorgias Work Seamlessly Together To Support Your Customers

If you saw the last release, you got to see how to set up Helpful Handoffs between Flip and Gorgias in the Flip portal. Check it out here if you […]

Flip’s Helpful Handoffs Now Available For Gorgias

It’s a new year, and thus time for a fresh update. This week’s release is alllllllll about those eCommerce and retail brands using Gorgias for their helpdesk. Flip’s helpful handoffs […]

1 Fresh Update To Make Holiday Returns A Smoother Process With Voice AI

We’re about a week out from Christmas and the holiday rush is in full swing. Hopefully that means your brand has seen a massive boost in sales. But, of course, […]

Win Love For Your Brand With New Customers From The Start With Automated Welcome Code Delivery

Tis the season for holiday shopping. Black Friday and Cyber Monday may be behind us, but we’re still just at the start of the madness. The good news is, Flip […]

Don’t Believe Your Brand Can Get Up & Running With Flip’s Voice AI In Under An Hour? Watch This

Kristina here breaking the fourth wall again. All over this website and in so many pieces of content, we say that you can get up and running with Flip wicked […]

Turn The Phone Channel Into A Revenue Center?! You Can With This 1 Feature

‘Tis the season for all of the sales on sales on sales jingle jangle. Everyone is a shopper these days with the gift giving season upon us. That, of course, […]

Just 2 Words Your Callers Need To Say For Voice AI To Resolve Their Warranty Info Request

“Warranty information.” That’s it. That’s all a caller has to say. And when they do, Flip won’t just tell them where to find the information – it’ll list off the […]

Multiple Items Delivering Separately? This 1 Update Eliminates Calls About It For Your Agents This Peak Season

Ok, so that title is a doozy.  Could I, Kristina, have done better? Probably, but we’re going with it. In truth, this week’s update is super straightforward – but somehow, […]

Shopper Needs A Return Shipping Label? Voice AI Texts It To Them In Seconds

With the first crunchy leaves under foot, we’re all staring down the barrel of the Holiday Peak Season and the customer support chaos that comes with it. But with Flip, […]

When There’s No Account Match For A Caller – Voice AI Hears Their Email & Connects The Dots

Flip’s ability to help a caller often hinges on the details of that caller’s account with a brand. It’s how we are able to tell the caller where their order […]

Voice AI Turns An Unexpected Response Into Rapid Resolution With This 1 Update

If you’ve been paying attention to these product releases, you know that every week we feature a call demo showcasing whatever feature or upgrade we’re talking about that week. And […]

1 Big Update To Resolve Cancel Subscription Calls Via Just The Cancellation Reason

Flip’s functionality around subscriptions keeps getting smarter and smarter, giving callers for those brilliant brands that have our Voice AI answer calls a better and better experience. This writer, ...

Start Of Call, But Make It Predictive – Voice AI Suggests Help Topics Based On Caller’s Order Status

Summer may be coming to an end, but things are heating up here at Flip HQ. By heating up, we mean getting predictive. And not in the “this AI is […]

This Update Automates All Calls For Shoppers With Multiple Subscriptions – No Setup Needed

She’s back, baby! After a brief hiatus to spend time with her nieces and launch a billboard in Times Square, Kristina is back to her product update shenanigans. And ooohh […]

Drowning In Subscription Calls? Flip Automates Them With This Suite Of One-Click Configurations

Subscriptions are taking over the world. No joke, a recent survey found that 92% of Millennials and Gen Z say they have at least one active subscription.  With subscriptions for […]

These 5 Plus Configurations Make Automating Cancel Order Calls A Reality For Your Brand

Canceling an order can be tricky. Sometimes the cancellation window is really tight. Sometimes there’s no clear direction on how to cancel. Some brands don’t allow for cancellations at all. […]

This 1 Trick Escalates Cancel Order Calls By Order Number Prefix Via Shopify API

Shopify brands, listen up. This one’s for you. A Flip customer came to us recently with a problem they were trying to solve. They were getting A LOT of orders […]

4 Simple Steps To Automate Pause Subscription Calls With Voice AI

Did you know that 27% of consumers say that the inability to pause or skip their subscriptions is a primary reason they’d unsubscribe?  It pays to be flexible in this […]

Items Missing From Your Customer’s Order? Flip Serves Up Rapid Resolution Via MMS

It’s the last Thursday of the quarter, the last Thursday of June, and also happens to be National Ice Cream Cake Day – a fact that would bring this writer […]

17 New Voice Options To Give Your Callers The Most Natural Automated Call Experience

This Thursday’s update is a juicy one. And it was inspired by HexClad’s Michael Ludwig. Ludwig is all about making customer experience frictionless and natural. And so too is Flip. […]

This 1 New Automation Will Eliminate Order Confirmation Calls For Your Agents

It’s a Thursday, which can only mean one thing… Flip. Product. Release. Today’s update is all about what Flip can now do for a caller who didn’t receive their order […]

Those Subscription Modification Calls? Flip Automates Them With These 2 Updates

Not only is it Thursday, it’s also JUNE. Which means summer is here for those of us in the Northern Hemisphere! This week’s updates are at least as exciting as […]

How Flip Drives Sales & Retention With These 2 New Features

What a week it has been! But, friends, we’ve made it to Thursday. Huzzah.  Now take a deep breath, and get ready for two super exciting new updates. The first? […]

2 New Ways To Automate Sizing & Inventory Inquiries

If this week has felt like a hurricane – not to worry, we can assure you that it is in fact Thursday which means the week is almost done. The […]

4 New Call Flows For Unique Subscription Cancellation Reasons

Congrats, you made it to our favorite day of the week: Thursday because Flip update day. And this week’s update is a juicy one. If you offer subscriptions – this […]

This 1 Update Makes Return Status Calls A Flippin’ Breeze

Holy sh*t it’s May. And holy sh*t it’s product release day! Today, we’re talking about returns. Specifically, return status. But before we get into what’s new with how we handle […]

Let’s Automate Helping Callers Schedule Time With Your Brand’s Tech Support

It’s Thursday, which can only mean one thing: FRESH FLIP PRODUCT NEWS. This week, we’re talking about a new configuration built to help one of our clients automate a rather […]

Offer Warranties? These 2 Updates Ensure You Can Automate Calls About Them

It’s product release day! Today, we’re digging into how Flip handles warranty calls. Sometimes, sh*t breaks… But the good news is, if you’re a brand that offers warranties—whether you call […]

Top Secret – Hear Flip’s Predictive Intent Handling In Action

It’s Thursday. And just like every other Thursday, we’re throwing out some new new.  But this Thursday, we’re pulling back the curtain on a feature that’s still in development so […]

How Flip Intelligently Handles Callers With Non-Specific Questions

Nothing says “Thursday” like fresh Flip product updates. This week, we’re covering: Here, Kristina covers it all: General Order Call Flow “Where is my order?” is a super common call […]

Where IS My Order?  How Voice AI Answers Retail’s Most Fundamental Question

What happens when two avid luxury shoppers get together to geek out over how Voice AI intelligently answers the ever-prevailing “Where is my order?” question? You get Thursday’s LinkedIn Live [&hellip...

Location-Based Configurations & 2 New Integrations To Make Automating Calls With Flip Even Easier

It’s Thursday – you know what that means… This week, we’re covering: Kristina might have gotten a bit too much sun in LA before recording this one, but here she […]

Returns Issues & New Subscriptions Calls? Flip’s Got ‘Em Covered

Fresh updates for this fine Thursday. This week, we’re covering: Here, Kristina will walk you through the set up process for each: For you readers, let’s get into it. New […]

2 Zendesk & Gladly Updates To Streamline Ticket Handling

It’s Thursday, which means it’s time for our product updates! We’re getting down to brass tacks this time around, so here’s what we’ve got for you today: Here, Kristina from […]

2 More Ways To Customize Your SMS Game With Flip CX

You know we’re all about Voice here at Flip. But, that doesn’t mean we’re hating on those lovely text options. And, in this product release, we’ve got two new Flip […]

Peace Out Voicemail – Here’s How To Deflect SMS Support After Hours With Voice AI

It’s that time again – Flip’s product release has arrived!  And, seeing as how you blink and February’s done (fer rill), we’ll keep this one short and sweet. This week’s […]

4 More Ways Flip Helps Manage Appointments

If your brand’s phone channel is jam-packed with callers wanting to make an appointment, this product release is a love note – direct from us to you. (Ah, l’amour.) Flip […]

Automating Appointment Management With Voice AI

Love is in the air, and the team here at Flip have been pouring our hearts into building helpful new features.  One of our most recent labors of love? Serious […]

Quick Automation For Charge Query & Prescription Calls

We happen to think that customer calls of ALL kinds should have Flip’s support. Which is why we’re jazzed to bring you this week’s release.  Up until now, callers with […]

Easier Returns + TLC For Your VIP Customers

POV: You’re 3 weeks into 2024, and—while your brand’s goals for the new year are well underway—returns inquiries from last year’s holiday sales are still coming in hot.  Flip’s updates […]

Introducing Flip CX’s AI CSAT & Revenue Analytics

We are in the business of Flipping CX. If you’re here, you know we’re all about Voice and making the phone channel not only more efficient, but also into a […]

3 New Features To Help Your Brand Handle The Post Holiday Call Bonanza

Welp, facts are facts, folks… The holidays are officially over. The New Year’s confetti has settled, and we’re all a week & change into our 2024 resolutions. That said, why […]

2024 Product Plan – AI Enters Stage III

Hey y’all, this is Brian – Flip’s co-founder & CEO.  We are the Voice AI you talk to when calling the world’s best eCommerce & transportation brands, handling 20,000,000+ calls [&he...

Releases Wrapped: Top 5 Flip Updates of 2023

Dive into Flip's 2023 highlights, spotlighting the revolutionary "Resolve Via MMS" for improved customer support and efficient issue resolution.

Updates To Turn Your Phone Channel Into A Revenue Driver? Yep.

Discover Flip's new features like "High Value Sales" that prioritize and escalate important sales calls, maximizing the impact of top sales representatives for significant revenue growth.

Let’s Talk Delivered Items Issues, Subscriptions, & More

Discover new features like "Choose Resolution Type" in Flip's release, empowering brands for efficient issue resolution and subscription management.

Bye Bye Black Friday, Hello 11 WISMO & Returns Calls Features

Flip streamlines post-Black Friday challenges with 4 updates, featuring Attentive Integration for proactive updates and recognizing problem orders for efficient escalation.

2 Voice AI Updates Ready To Optimize Your Black Friday/Cyber Monday

Flip introduces AI Caller Sentiment for ticket insights and After Hours SMS Channel Transfer, empowering agents for personalized interactions during peak season.

4 Voice AI Fraud Prevention & Compliance Measures To Implement Ahead Of BFCM

Discover Flip's commitment to fraud prevention with features like Text Message Opt-In and Account Verification, providing robust security for customers.

3 Voice Automation Secret Weapons To Save Your Support Team This BFCM

Discover Flip's voice automation secrets to empower your support team this BFCM, featuring WISMO enhancements and configurable SLA for swift issue resolution.

Better Options For After Hours & Helpdesk Integration

Flip's latest product enhancements simplify after-hours operations, offering automated call resolution, customizable ticket details, and prioritized queues to ease peak season pressure for eCommerce b...

4 Updates For Improved Caller Experience & Easier Implementation

Discover three easy implementation options, Stealth Spanish Detection, and intelligent order identification updates in Flip's latest upgrades.

3 Voice AI Assists To Superpower Your Subscription Management

Explore Flip's latest subscription enhancements—Ship Now, Cancel with Discount, and Subscriptions Queue— elevating customer satisfaction in subscription management.

Product Release Notes: Helpdeskapalooza

Explore the latest Helpdeskapalooza updates from Flip in October, highlighting advancements in call resolution, custom inboxes, account matching, and SMS integration via API.

Product Release Notes: Spooky Good Solution Suggestions

Explore Flip's product release notes, unveiling spooktacular AI upgrades, streamlined order processes, and enhanced customer interactions for a seamless experience.

Product Release Notes: Holy MMS Resolution, Batman

Flip introduces innovative updates like MMS-driven Damaged Item Resolution and streamlined Subscription and Order Shipping Address modifications, prioritizing efficient customer interactions.

August Product Release: 50% Call Automation & Automated Retention Saves

Flip's latest release hits 50% call automation, transforming customer interactions and elevating CX metrics for renowned brands. True Classic Tees, Princess Polly, and Madison Reed showcase rapid succ...

July Product Release: Kill The Flow-Builder

Discover the future of customer experience with Flip's latest product release. Bid farewell to tedious flow-building as Generative AI takes center stage, revolutionizing CX for Commerce brands.

May Product Release: Hello LLMs, SMS, & Then Some

Flip's latest product release incorporates Generative AI and LLMs into the Intent Classification Model, transforming customer service by efficiently handling ambiguous intents and significantly improv...

March Product Release: Your Brand, Your Voice

Explore Flip CX's latest product release in March, unveiling customizable voices, addressing call engagement issues, and expanding voicemail resolution options for enhanced customer experiences. Disco...

February Product Release: Powerful Analytics

Discover the latest updates in Flip CX's February product release, including powerful analytics, improved agent handoffs, and enhanced After Hours settings for a seamless customer experience. Explore ...

Context-Aware Conversations, Powered By Flip CX

Explore the power of personalization in customer service through Flip CX's Context-Aware Conversations—customized greetings, intelligent agent handoff, and insightful analytics.