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FROM THE FLIP SIDE

The product, customers, and team that make Flip… Flip.

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Feb 18, 2026 |

How the Phone Wins Gold When Everything’s on the Line

Gold medals aren’t won on potential.They’re won on execution: under pressure, at scale, with no room for error. Customer experience works the same way. When everything is calm, most support […]
Feb 11, 2026 |

What Great Phone Experiences Have In Common With “The One”

From new dates, to shared laughs, to the phone calls your customers are counting on – connection is what keeps you warm through the winter, and no one wants to […]
Feb 9, 2026 |

Hackathon 2026: The Team Behind the Tech

The best thing we’ve ever built at Flip isn’t a feature or a launch – it’s the team. Flipfest 2026 was a chance to slow down just enough to see […]
Jan 22, 2024 | ,

Healthcare Transportation, Meet Flip CX

I’m thrilled to announce that FlipCX is officially launching voice automation specifically designed for the Healthcare Transportation Industry! Sounds Impressive. But What’s Voice Automation? Cu...
Dec 4, 2023 | , ,

3 Best Brands In eCommerce & DTC 2023

Dive into the essence of customer-centricity as we unveil the Best Brand winners of the B2C Awards 2023, celebrating the magic-making brands in eCommerce and DTC.
Nov 14, 2023 |

These 3 Frontline CX Superheroes Crushed It In 2023

Meet the extraordinary Frontline MVPs, the unsung heroes of customer service, celebrated for their exceptional contributions in the B2C Awards.
Nov 6, 2023 | ,

FLIP + TTEC: USHERING IN THE NEW ERA OF CX

Discover the dynamic collaboration between TTEC and Flip CX, reshaping the customer service landscape with no-code VoiceAI and human-powered support for unparalleled customer experiences.
Nov 1, 2023 |

The List Is In: Top 11 CX Leaders Of 2023

Uncover the essence of exceptional leadership in customer experience as we delve into the achievements of the B2C Awards' Top CX Leaders of 2023.
Sep 12, 2023 | ,

Top 10 Marketing Tools To Supercharge Your Commerce Brand

Dive into the world of AI marketing tools with our top 10 picks. From personalized videos to content creation and SMS amplification, these tools are game-changers for your brand.
Aug 3, 2023 |

Peak Season Prep 2023: Top 13 E-Commerce Vendors To Tap Into

Prepare for the upcoming peak season with the ultimate e-commerce vendor guide. From AI-powered CX to subscription management and logistics, these 13 vendors ensure a seamless and successful holiday p...
Jun 14, 2023 | ,

6 Reasons To Celebrate Great CX

Nominate exceptional CX professionals for the Back To The Customer Awards, contributing to community elevation.
Mar 15, 2023 | ,

Leveraging The Right Tech To Cut Costs & Serve A Growing Market

Discover the untapped potential of Voice AI in customer service for cutting costs and providing essential services to a growing market, including those with disabilities. Learn how this technology ali...
Mar 7, 2023 | ,

The Future Of The Contact Center: How Voice Automation Changes The Game

Discover the transformative power of voice automation in contact centers, addressing capacity issues, empowering agents, and enhancing inclusivity for a superior customer experience. Explore how Flip ...
Jan 31, 2023 |

9 Stats That Support Making Voice Your Channel Of Choice

Discover the undeniable benefits of the Voice channel—cost reduction, accessibility, and brand loyalty. Explore the stats supporting Voice AI's transformative impact.
Nov 17, 2022 | ,

The No BS Guide To Automating Your Call Center During Peak Season

Discover the game-changing offer from Flip CX: 40% call automation, one-day setup, and a risk-free 14-day trial.
Nov 4, 2022 |

‘Tis The (Peak) Season! Is Your CX Team Ready?

Is your CX team ready for the peak season? Discover how Flip CX's AI automation transforms customer support, ensuring efficiency and satisfaction.
Oct 31, 2022 |

The Call Center Curse: Part 2

A mysterious curse at John's Pet Food Emporium leads to the introduction of Flip CX, an automation tool that turns chaos into a surprisingly productive customer service operation.
Oct 27, 2022 |

The Call Center Curse

A witch's curse transforms a chaotic call center into an efficient haven with Flip CX's automation. Even magic can't resist the power of modern solutions.
Oct 20, 2022 |

Why You Shouldn’t Be Scared To Implement Flip CX Ahead Of Peak Season

Don't fear peak season – Flip CX offers stress-free automation, proven by brands like Brooklinen. Implement in a half-hour call!
Sep 27, 2022 |

Feeling F’ed For The Holidays?!?

Feel the holiday stress? Flip CX's voice automation tool promises to tackle 70% of maddening calls. Sign up, refer, and win a Mexico trip!
Sep 12, 2022 |

We Did It! Here’s What Was Announced At Our Big Flippin’ Reveal

Flip CX's big reveal introduces Voice tech, a brand transformation, and a thriving partnership ecosystem, promising an unforgettable customer experience.
Sep 2, 2022 |

7 Benefits of Voice Automation for Customer Service

Explore the seven compelling benefits of voice automation for customer service. Transform customer interactions and boost agent satisfaction with Flip CX.
Aug 3, 2022 |

Voice: The Channel Of Choice

Uncover the power of voice technology as a channel of choice for meaningful customer connections. Explore Flip CX solutions.
Jun 3, 2022 |

Peak Season Prep: Top 10 Tech Companies To Tap Into

Explore the top 10 tech companies, including Aircall, Thankful, Loop Returns, Narvar, Hire Horatio, Simplr, Alloy Automation, Aftership, Returnly, and Flip CX.
May 26, 2022 |

The Crap I’d Rather Do Instead Of Dialing Your Call Center

Discover a customer support revolution with Flip CX. Nobody enjoys dialing call centers, but with our voicebot automation, those dreaded calls become a thing of the past.
May 25, 2022 |

Low effort, high impact CX? Yes please!

Discover the ultimate solution for effortless customer service with Flip CX, the voice automation platform that reduces hold times, improves CX metrics, and lets your team rest easy. Tackle repetitive...
May 13, 2022 |

Automation Is The New Luxury

Explore how Flip CX transforms routine phone support into an automated luxury, allowing businesses, even in the luxury sector, to provide seamless and efficient service.
Apr 26, 2022 |

3 Winning Ways to Reduce Support Volume

Discover three winning strategies to overcome the Capacity Problem in customer service, featuring automation tools like Thankful and Flip CX, intent-specific solutions for order status, returns, and l...
Jan 2, 2022 |

Launch & Learn: Flip CX + Gorgias

Explore the transformative impact of Flip CX's integration with Gorgias, uncovering valuable insights from small to growing brands in e-commerce.
Dec 22, 2021 |

How to Keep Calm and Carry On this Holiday Season

Unlock the secrets to a successful holiday season from Lauren Panken, Senior Systems Manager at UNTUCKit, as she shares invaluable insights on early preparation, automation benefits with Flip CX, and ...
Dec 3, 2021 |

Introducing NOAH – A Solution for Missed Calls

Discover Flip CX's groundbreaking solution, NOAH, revolutionizing customer service by automating tier 1 calls, transcribing voicemails, and seamlessly integrating phone and digital channels for an alw...
Dec 1, 2021 |

How Top Merchants Create the Best Customer Experience

Explore the impact of cutting-edge technology on customer service challenges during the holiday season and beyond, as discussed by Flip CX's CEO, Brian Schiff, in an exclusive interview with Digital C...
Nov 23, 2021 |

How to Improve Agent Experience

Imagine your call center is a souped up hot rod. Instead of turbochargers, transmissions, and roll cages, your call center has the latest in technology for call routing, workforce management, [&hellip...
Nov 19, 2021 |

The ABC’s of CX – What is good customer service?

Customer experience & service is in a beautiful renaissance right now, with energy, innovation and progress accelerating.
Nov 11, 2021 |

How Will Automation Impact My Customer Service KPIs?

A common hesitation to call center automation is performance anxiety. With or without automation, numbers need to be hit.
Flip CX: Shopify Automation – 30-Min Setup, Free, No Contracts
Nov 11, 2021 |

Flip CX Day 1 Challenge – Free $500?

We believe automation is not only a buzzword, but a launchpad to happier customers, more engaged employees, and more profitable businesses.
Oct 29, 2021 |

The Capacity Problem – Why delivering good customer service is so hard

Everybody has felt the pain of bad customer service. You have a simple request, like finding out when your package will arrive or canceling your appointment, and it somehow is so hard to complete.
Oct 29, 2021 |

Announcing Flip CX Gorgias

Flip is the first automation bot for the phone channel, used by breakthrough brands like UNTUCKit, Pair Eyewear, Brooklinen, and more. Gorgias is the leading fully-integrated helpdesk for e-commerce m...
Jan 22, 2024 | ,

Healthcare Transportation, Meet Flip CX

I’m thrilled to announce that FlipCX is officially launching voice automation specifically designed for the Healthcare Transportation Industry! Sounds Impressive. But What’s Voice Automation? Cu...
Feb 18, 2026 |

How the Phone Wins Gold When Everything’s on the Line

Gold medals aren’t won on potential.They’re won on execution: under pressure, at scale, with no room for error. Customer experience works the same way. When everything is calm, most support […]
Feb 11, 2026 |

What Great Phone Experiences Have In Common With “The One”

From new dates, to shared laughs, to the phone calls your customers are counting on – connection is what keeps you warm through the winter, and no one wants to […]
Feb 9, 2026 |

Hackathon 2026: The Team Behind the Tech

The best thing we’ve ever built at Flip isn’t a feature or a launch – it’s the team. Flipfest 2026 was a chance to slow down just enough to see […]
Dec 4, 2023 | , ,

3 Best Brands In eCommerce & DTC 2023

Dive into the essence of customer-centricity as we unveil the Best Brand winners of the B2C Awards 2023, celebrating the magic-making brands in eCommerce and DTC.
Sep 12, 2023 | ,

Top 10 Marketing Tools To Supercharge Your Commerce Brand

Dive into the world of AI marketing tools with our top 10 picks. From personalized videos to content creation and SMS amplification, these tools are game-changers for your brand.
Jun 14, 2023 | ,

6 Reasons To Celebrate Great CX

Nominate exceptional CX professionals for the Back To The Customer Awards, contributing to community elevation.
Mar 15, 2023 | ,

Leveraging The Right Tech To Cut Costs & Serve A Growing Market

Discover the untapped potential of Voice AI in customer service for cutting costs and providing essential services to a growing market, including those with disabilities. Learn how this technology ali...
Mar 7, 2023 | ,

The Future Of The Contact Center: How Voice Automation Changes The Game

Discover the transformative power of voice automation in contact centers, addressing capacity issues, empowering agents, and enhancing inclusivity for a superior customer experience. Explore how Flip ...
Jan 22, 2024 | ,

Healthcare Transportation, Meet Flip CX

I’m thrilled to announce that FlipCX is officially launching voice automation specifically designed for the Healthcare Transportation Industry! Sounds Impressive. But What’s Voice Automation? Cu...
Dec 4, 2023 | , ,

3 Best Brands In eCommerce & DTC 2023

Dive into the essence of customer-centricity as we unveil the Best Brand winners of the B2C Awards 2023, celebrating the magic-making brands in eCommerce and DTC.
Nov 6, 2023 | ,

FLIP + TTEC: USHERING IN THE NEW ERA OF CX

Discover the dynamic collaboration between TTEC and Flip CX, reshaping the customer service landscape with no-code VoiceAI and human-powered support for unparalleled customer experiences.
Jun 14, 2023 | ,

6 Reasons To Celebrate Great CX

Nominate exceptional CX professionals for the Back To The Customer Awards, contributing to community elevation.
Sep 12, 2022 |

We Did It! Here’s What Was Announced At Our Big Flippin’ Reveal

Flip CX's big reveal introduces Voice tech, a brand transformation, and a thriving partnership ecosystem, promising an unforgettable customer experience.
Dec 3, 2021 |

Introducing NOAH – A Solution for Missed Calls

Discover Flip CX's groundbreaking solution, NOAH, revolutionizing customer service by automating tier 1 calls, transcribing voicemails, and seamlessly integrating phone and digital channels for an alw...
Oct 29, 2021 |

Announcing Flip CX Gorgias

Flip is the first automation bot for the phone channel, used by breakthrough brands like UNTUCKit, Pair Eyewear, Brooklinen, and more. Gorgias is the leading fully-integrated helpdesk for e-commerce m...
Nov 17, 2022 | ,

The No BS Guide To Automating Your Call Center During Peak Season

Discover the game-changing offer from Flip CX: 40% call automation, one-day setup, and a risk-free 14-day trial.
Flip CX: Shopify Automation – 30-Min Setup, Free, No Contracts
Nov 11, 2021 |

Flip CX Day 1 Challenge – Free $500?

We believe automation is not only a buzzword, but a launchpad to happier customers, more engaged employees, and more profitable businesses.
Dec 4, 2023 | , ,

3 Best Brands In eCommerce & DTC 2023

Dive into the essence of customer-centricity as we unveil the Best Brand winners of the B2C Awards 2023, celebrating the magic-making brands in eCommerce and DTC.
Nov 14, 2023 |

These 3 Frontline CX Superheroes Crushed It In 2023

Meet the extraordinary Frontline MVPs, the unsung heroes of customer service, celebrated for their exceptional contributions in the B2C Awards.
Nov 6, 2023 | ,

FLIP + TTEC: USHERING IN THE NEW ERA OF CX

Discover the dynamic collaboration between TTEC and Flip CX, reshaping the customer service landscape with no-code VoiceAI and human-powered support for unparalleled customer experiences.
Nov 1, 2023 |

The List Is In: Top 11 CX Leaders Of 2023

Uncover the essence of exceptional leadership in customer experience as we delve into the achievements of the B2C Awards' Top CX Leaders of 2023.
Sep 12, 2023 | ,

Top 10 Marketing Tools To Supercharge Your Commerce Brand

Dive into the world of AI marketing tools with our top 10 picks. From personalized videos to content creation and SMS amplification, these tools are game-changers for your brand.
Aug 3, 2023 |

Peak Season Prep 2023: Top 13 E-Commerce Vendors To Tap Into

Prepare for the upcoming peak season with the ultimate e-commerce vendor guide. From AI-powered CX to subscription management and logistics, these 13 vendors ensure a seamless and successful holiday p...
Mar 15, 2023 | ,

Leveraging The Right Tech To Cut Costs & Serve A Growing Market

Discover the untapped potential of Voice AI in customer service for cutting costs and providing essential services to a growing market, including those with disabilities. Learn how this technology ali...
Mar 7, 2023 | ,

The Future Of The Contact Center: How Voice Automation Changes The Game

Discover the transformative power of voice automation in contact centers, addressing capacity issues, empowering agents, and enhancing inclusivity for a superior customer experience. Explore how Flip ...
Jan 31, 2023 |

9 Stats That Support Making Voice Your Channel Of Choice

Discover the undeniable benefits of the Voice channel—cost reduction, accessibility, and brand loyalty. Explore the stats supporting Voice AI's transformative impact.
Nov 17, 2022 | ,

The No BS Guide To Automating Your Call Center During Peak Season

Discover the game-changing offer from Flip CX: 40% call automation, one-day setup, and a risk-free 14-day trial.
Nov 4, 2022 |

‘Tis The (Peak) Season! Is Your CX Team Ready?

Is your CX team ready for the peak season? Discover how Flip CX's AI automation transforms customer support, ensuring efficiency and satisfaction.
Oct 31, 2022 |

The Call Center Curse: Part 2

A mysterious curse at John's Pet Food Emporium leads to the introduction of Flip CX, an automation tool that turns chaos into a surprisingly productive customer service operation.
Oct 27, 2022 |

The Call Center Curse

A witch's curse transforms a chaotic call center into an efficient haven with Flip CX's automation. Even magic can't resist the power of modern solutions.
Oct 20, 2022 |

Why You Shouldn’t Be Scared To Implement Flip CX Ahead Of Peak Season

Don't fear peak season – Flip CX offers stress-free automation, proven by brands like Brooklinen. Implement in a half-hour call!
Sep 27, 2022 |

Feeling F’ed For The Holidays?!?

Feel the holiday stress? Flip CX's voice automation tool promises to tackle 70% of maddening calls. Sign up, refer, and win a Mexico trip!
Sep 2, 2022 |

7 Benefits of Voice Automation for Customer Service

Explore the seven compelling benefits of voice automation for customer service. Transform customer interactions and boost agent satisfaction with Flip CX.
Aug 3, 2022 |

Voice: The Channel Of Choice

Uncover the power of voice technology as a channel of choice for meaningful customer connections. Explore Flip CX solutions.
Jun 3, 2022 |

Peak Season Prep: Top 10 Tech Companies To Tap Into

Explore the top 10 tech companies, including Aircall, Thankful, Loop Returns, Narvar, Hire Horatio, Simplr, Alloy Automation, Aftership, Returnly, and Flip CX.
May 26, 2022 |

The Crap I’d Rather Do Instead Of Dialing Your Call Center

Discover a customer support revolution with Flip CX. Nobody enjoys dialing call centers, but with our voicebot automation, those dreaded calls become a thing of the past.
May 25, 2022 |

Low effort, high impact CX? Yes please!

Discover the ultimate solution for effortless customer service with Flip CX, the voice automation platform that reduces hold times, improves CX metrics, and lets your team rest easy. Tackle repetitive...
May 13, 2022 |

Automation Is The New Luxury

Explore how Flip CX transforms routine phone support into an automated luxury, allowing businesses, even in the luxury sector, to provide seamless and efficient service.
Apr 26, 2022 |

3 Winning Ways to Reduce Support Volume

Discover three winning strategies to overcome the Capacity Problem in customer service, featuring automation tools like Thankful and Flip CX, intent-specific solutions for order status, returns, and l...
Jan 2, 2022 |

Launch & Learn: Flip CX + Gorgias

Explore the transformative impact of Flip CX's integration with Gorgias, uncovering valuable insights from small to growing brands in e-commerce.
Dec 22, 2021 |

How to Keep Calm and Carry On this Holiday Season

Unlock the secrets to a successful holiday season from Lauren Panken, Senior Systems Manager at UNTUCKit, as she shares invaluable insights on early preparation, automation benefits with Flip CX, and ...
Dec 1, 2021 |

How Top Merchants Create the Best Customer Experience

Explore the impact of cutting-edge technology on customer service challenges during the holiday season and beyond, as discussed by Flip CX's CEO, Brian Schiff, in an exclusive interview with Digital C...
Nov 23, 2021 |

How to Improve Agent Experience

Imagine your call center is a souped up hot rod. Instead of turbochargers, transmissions, and roll cages, your call center has the latest in technology for call routing, workforce management, [&hellip...
Nov 19, 2021 |

The ABC’s of CX – What is good customer service?

Customer experience & service is in a beautiful renaissance right now, with energy, innovation and progress accelerating.
Nov 11, 2021 |

How Will Automation Impact My Customer Service KPIs?

A common hesitation to call center automation is performance anxiety. With or without automation, numbers need to be hit.
Oct 29, 2021 |

The Capacity Problem – Why delivering good customer service is so hard

Everybody has felt the pain of bad customer service. You have a simple request, like finding out when your package will arrive or canceling your appointment, and it somehow is so hard to complete.

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