Hey CX leaders 👋 Have you ever felt that stomach-twisting pain of hiding your phone number, restricting availability, or cutting staff when you really should be adding more? All in the name of eliminating ticket volume or managing your budget?

Last November, Flip built a Gorgias integration to give brands the benefit of seeing all their customer’s phone interactions in one place. That visibility empowers brands to deliver better service more efficiently.

The holidays came in hot this year, and CS teams are busier than ever. Our data shows call volume since November 1st has increased by 200%! Support teams are getting hit from all angles by supply chain headaches, reopening of retail locations, and consumer angst.

A quick search on Twitter will reveal just how many brands are still struggling to provide great customer service. It’s expensive to hire and train new employees, but your business needs for customer service are always increasing.

Imagine your call center is a souped up hot rod. Instead of turbochargers, transmissions, and roll cages, your call center has the latest in technology for call routing, workforce management, and CRM software.You’re all set, ready to cruise.

Customer experience & service is in a beautiful renaissance right now, with energy, innovation and progress accelerating. Fast growing organizations realize that customer service is a key driver of customer lifetime value, and the individuals leading these teams are motivated and empowered. Magic is starting to happen.

‍A common hesitation to call center automation is performance anxiety. With or without automation, numbers need to be hit. What about AHT and service levels? How will it affect CSAT and NPS? After all, the whole point is to create happy customers.

Everybody has felt the pain of bad customer service. You have a simple request, like finding out when your package will arrive or canceling your appointment, and it somehow is so hard to complete.