Let’s Talk Delivered Items Issues, Subscriptions, & More
A few new kickass features to help you handle delivered item issues, and subscriptions. Tis the season for a flood of phone calls – Flip can help.
3 Best Brands In eCommerce & DTC 2023
Brands that take extra care to provide incredible customer experience are magic-makers. And this article—the 3rd and final one in our B2C 2023 series—shines a brighter light on our Best Brand Winners from this year’s inaugural Back To The Customer (B2C) Awards.
Bye Bye Black Friday, Hello 11 WISMO & Returns Calls Features
It’s going to be WISMO & Returns calls city these next weeks. Flip is set, ready, and raring to help simplify the whole process for your agents and your customers—while adding some sparkle—with 4 new updates.
2 Voice AI Updates Ready To Optimize Your Black Friday/Cyber Monday
It’s almost turkey time, y’all! And, no doubt you’re already fielding a flood of peak season requests in your contact center. This week’s Flip updates offer you options designed to improve every interaction.
These 3 Frontline CX Superheroes Crushed It In 2023
‘Tis the season to give thanks, so it only seems right to express gratitude to the frontline workers in customer service. We got to crown a few of these incredible individuals last month in our 1st ever Back To The Customer (B2C) Awards. This article is all about shining a brighter light on what got them there. Let’s fire up the spotlight and get glowing!
4 Voice AI Fraud Prevention & Compliance Measures To Implement Ahead Of BFCM
Truth: Fraud Prevention & Compliance aren’t generally considered the sexiest of subjects. BUT, they do offer some serious peace of mind. It’s something we take seriously around here. Always have. Which is why this week’s product release is dedicated to sharing more about precisely what protection we offer.
3 Voice Automation Secret Weapons To Save Your Support Team This BFCM
Your spine-chilling sugar rush is wearing off, and you know what that means… Black Friday and Cyber Monday are almost here. These latest updates will put your brand in good shape before things get crazy.
The List Is In: Top 11 CX Leaders Of 2023
We’re still riding high on the energy from our recent LI Live event – announcing the winners of the 1st ever Back To The Customer (B2C) Awards. The power of truly excellent leadership should never be underestimated. Maybe a no-brainer, but—seeing the extraordinary difference so many of our CX Leader nominees have made—it bears repeating. Which is why this post—part 1 of 3—delves deeper into the top 11 rockstars in our Top CX Leader category.
Better Options For After Hours & Helpdesk Integration
Temps are down, and peak season pressure is up. If you’re in eCommerce, we know you’re already feeling it. And, the weeks ahead are sure to bring even more ho-ho-holy call volume craziness. Which is why this week’s Flip product updates offer more simple solutions.
4 Updates For Improved Caller Experience & Easier Implementation
Is that the rattle of ghostly chains? The jingle jangle of sleigh bells? Nope, just the phone ringing. Again. For those in eCommerce, the “most wonderful time of the year” is also the most challenging time of the year – with crazy call volume, and sky-high expectations all around. This week’s product updates make it that much easier to manage the hordes of holiday requests.
