Love a good origin story? I know we do! Especially one that features, say, three brilliant college students who started a kick butt company. And it’s even better when those founders are willing to share some real talk on the highs and lows of their journey, as well as top tips for other entrepreneurs looking to take the plunge (or for those *slightly* more experienced folk looking for some fresh inspiration). Flip CX Co-founders—CEO Brian Schiff, CTO Jacob Cooper, and CRO Sam Krut—sit down with James Gilbert to share. This week on Spamming Zero.
As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions. Enter Voice AI. Gartner projects one in 10 agent interactions will be automated by 2026 – creating a call center where agents are more efficient and effective, and improving customer experience.
Voice automation—like so much of the extraordinary AI available today—is not something to be feared, but utilized. The right automation has the power to revolutionize your contact center to provide more efficient, more effective, and more inclusive experiences for all.
Flip CX’s Spamming Zero Podcast has been picking the brains of today’s top CX leaders. As we wrap up the year, we’re taking a closer look at our first 26 episodes and gifting you with their 5 most touched-on topics of 2022. Click to dive in.
For real, though – let’s talk truth. It’s not a matter of, “Should we invest in Voice?” It’s a matter of, “Why the heck haven’t we yet?” To be crystal-flipping-clear we’re not talking about your standard IVR. We’re talking Voice as a channel. Take a look – the numbers don’t lie.
It’s peak season, ya’ll. And hoards of demanding customers will soon be flooding your phone lines with requests – haunting your CS agents with WISMO queries and unintentionally (we’re sure) sucking the holly jolly right out of their shifts. Is your CX team ready?
All about the cold, hard cash these days? Well, then you certainly wouldn’t want to invest in all that fluffy CX, right?… WRONG!
We’re living in tricky times. A recession is looming, you’ve been asked to cut costs, you’re worried about your customers and your employees… and well, frankly, this damn heat is messing with your mood. Am I right?
You’ve heard it before. Culture counts, yada yada… Wanna’ know why it keeps showing up in your feeds, conversations, and interactions? You ready?
Love chatting with your Alexa? Stop and think about that for a second…
She’s a robot. But, for many of us, she’s also essentially a member of the family. Says a lot about where we’re at with AI and voice automation technology, right?