Brands that take extra care to provide incredible customer experience are magic-makers. And this article—the 3rd and final one in our B2C 2023 series—shines a brighter light on our Best Brand Winners from this year’s inaugural Back To The Customer (B2C) Awards.
What happens when a global BPO leader and an energetic, Alexa-like VoiceAI startup combine to serve leading companies and Commerce/Retail brands? This strategic partnership between TTEC and Flip CX doesn’t seem obvious on the surface, but—in truth—it’s completely novel and super compelling.
Why should people take a few precious minutes to—oh, I don’t know—nominate awesome CX folks in DTC & E-Comm for the first ever Back To The Customer (B2C) Awards?
So glad you asked 🙂
As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions. Enter Voice AI. Gartner projects one in 10 agent interactions will be automated by 2026 – creating a call center where agents are more efficient and effective, and improving customer experience.
As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions. Enter Voice AI. Gartner projects one in 10 agent interactions will be automated by 2026 – creating a call center where agents are more efficient and effective, and improving customer experience.
There’s power in personalization. Here at Flip, we’ve got some great new product updates that will help you better offer it in your customer service experience. Read on to learn all about it.
We promised excitement, so that’s exactly what we brought.
Entertaining videos, comedians, and the roasting of our leaders. We even had a whole bunch of sponsors help promote this thing. We announced a category, a new name, a new brand, and introduced you to our Flip AI.
Nearly 25% of calls happen after business hours. Despite the focus on being “always available,” the current caller experience after business hours is painful for customers and agents.
Flip CX is the first automation bot for the phone channel, used by breakthrough brands like UNTUCKit, Pair Eyewear, Brooklinen, and more. Gorgias is the leading fully-integrated helpdesk for e-commerce merchants.
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