As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions. Enter Voice AI. Gartner projects one in 10 agent interactions will be automated by 2026 – creating a call center where agents are more efficient and effective, and improving customer experience.
As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions. Enter Voice AI. Gartner projects one in 10 agent interactions will be automated by 2026 – creating a call center where agents are more efficient and effective, and improving customer experience.
There’s power in personalization. Here at Flip, we’ve got some great new product updates that will help you better offer it in your customer service experience. Read on to learn all about it.
We promised excitement, so that’s exactly what we brought.
Entertaining videos, comedians, and the roasting of our leaders. We even had a whole bunch of sponsors help promote this thing. We announced a category, a new name, a new brand, and introduced you to our Flip AI.
Nearly 25% of calls happen after business hours. Despite the focus on being “always available,” the current caller experience after business hours is painful for customers and agents.
Flip is the first automation bot for the phone channel, used by breakthrough brands like UNTUCKit, Pair Eyewear, Brooklinen, and more. Gorgias is the leading fully-integrated helpdesk for e-commerce merchants.
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