As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions. Enter Voice AI. Gartner projects one in 10 agent interactions will be automated by 2026 – creating a call center where agents are more efficient and effective, and improving customer experience.
Voice automation—like so much of the extraordinary AI available today—is not something to be feared, but utilized. The right automation has the power to revolutionize your contact center to provide more efficient, more effective, and more inclusive experiences for all.
Flip CX’s Spamming Zero Podcast has been picking the brains of today’s top CX leaders. As we wrap up the year, we’re taking a closer look at our first 26 episodes and gifting you with their 5 most touched-on topics of 2022. Click to dive in.
For real, though – let’s talk truth. It’s not a matter of, “Should we invest in Voice?” It’s a matter of, “Why the hell haven’t we yet?” To be crystal-flipping-clear we’re not talking about your standard IVR. We’re talking Voice as a channel. Take a look – the numbers don’t lie.
If you’re wondering if there’s still time to implement Flip before getting into the thick of peak season, the answer is YES. Read on to learn just how quickly we can get you up and running.
It’s peak season, ya’ll. And hoards of demanding customers will soon be flooding your phone lines with requests – haunting your CS agents with WISMO queries and unintentionally (we’re sure) sucking the holly jolly right out of their shifts. Is your CX team ready?
What happens when a support agent is in the call center when a witch curses it? This post will tell you the whole (spooky) story.
Want to know what happens when a witch gets bad customer support? The curse of chaos and fire. Read all about it.
Welcome to spooky season where sweater weather, crunchy leaves on the ground, pumpkin spice lattes, and the sun setting earlier and earlier means everything is haunted and there’s someone with a chainsaw hiding around every corner.
With a headline like that, I feel like I owe you a “thanks for clicking” right off the bat. And I’ll forewarn you, I’m on a plane writing this, there’s a screaming baby on said plane, and I’ve got some sass pent up in me so don’t be surprised if you see some… choice language in this blog post.