There’s no shortage of AI marketing tools out there (news flash to absolutely noone), which can make it tough to choose where to invest. That’s why we’ve sorted through the oodles of options to bring you this list of our top 10. Let’s dive in, shall we?
Voice, subscription management, returns, inventory management, website conversion. These 13 vendors will help streamline your CX ahead of peak season.
As businesses look for ways to streamline operations and cut costs, the hunt is on for the most effective technology solutions. Enter Voice AI. Gartner projects one in 10 agent interactions will be automated by 2026 – creating a call center where agents are more efficient and effective, and improving customer experience.
Voice automation—like so much of the extraordinary AI available today—is not something to be feared, but utilized. The right automation has the power to revolutionize your contact center to provide more efficient, more effective, and more inclusive experiences for all.
Flip CX’s Spamming Zero Podcast has been picking the brains of today’s top CX leaders. As we wrap up the year, we’re taking a closer look at our first 26 episodes and gifting you with their 5 most touched-on topics of 2022. Click to dive in.
For real, though – let’s talk truth. It’s not a matter of, “Should we invest in Voice?” It’s a matter of, “Why the heck haven’t we yet?” To be crystal-flipping-clear we’re not talking about your standard IVR. We’re talking Voice as a channel. Take a look – the numbers don’t lie.
If you’re wondering if there’s still time to implement Flip before getting into the thick of peak season, the answer is YES. Read on to learn just how quickly we can get you up and running.
It’s peak season, ya’ll. And hoards of demanding customers will soon be flooding your phone lines with requests – haunting your CS agents with WISMO queries and unintentionally (we’re sure) sucking the holly jolly right out of their shifts. Is your CX team ready?
What happens when a support agent is in the call center when a witch curses it? This post will tell you the whole (spooky) story.
Want to know what happens when a witch gets bad customer support? The curse of chaos and fire. Read all about it.